Will it work one day ?

[mandubien]

Hello folks !

I did not really follow the hole story here, but it seems Thomas has a lot of problem with his kit.

In my case, I only have problems with rims and one cymbal (crash zone triggering doesn't work anymore). The last time I sent back my toms and snare they did not exchange the pad, but simply fix the rims with a kind of glue and rubber. Of course, all the "fixed" rims broke again and I have to send them back.
This time I really hope they gonna exchange the pads.

Now the question is : do my french distributor have pads to exchange ?? Usually, it's a pain in France (as a lot of other things) for the warranty and services (they never say what is really going on). So I really hope someone on earth or moon can do something.

[hefu]

That probably depends if the french distributor actually ordered spare parts!


Of course stuff will break! But, it is a small, new company, with limited resources.
The product is the best, but they have nowhere near the research money that Yamaha or Roland has.
They don't have a large organization behind their back, with all the logistics, and servicepeople.

If a  breaks, buy a new one. Same with acoustic drums or a guitar, they won't last forever.
If a cymbal breaks, return it, and get it fixed, or a new one!
But remember, it's not like there is a warehouse with hundreds of kits ready.
Everything made is out the door, and the backorder log is quite long.

BTW, I was at the factory, so to speak, yesterday. Very cool.

[mandubien]

Yep you're right it's a small company and I guess we've gotta wait a bit to get new stuffs and spare parts. But I'm not angry, just a bit frustrated not to be lucky with my kit. I hope my distributor will do something good to fix the problems.

Keep you in touch !

[Evy]

hefu...nice that you got to go to the factory!!!  Anyway, I think the point is the complaint most seem to have is if something breaks they CAN'T buy/get a new one. Or simply add to their kit.  I love the kit and am in no way trying to bash the company.  The other thing is I understand it's a small company but if demand is so strong, where are the capital investors pumping cash in and pushing product out?  Just wondering.

[hefu]

Actually, I would invest in the company if I had the money!

[drumsonly2002]

Anyone not knowing much about e drums, this thread is a real bummer. I own Alesis (machine gun king), Simmonds (machine gun king), Yamaha DTXtreme 2.0 = triggering not on par with Ddrum (thus not on par with Drumit 5). Drums get hit, they may break. A strong young lad full of energy pounding on any kit can break something. I use to break Paiste cymbals, I hit them very hard. Paste, a cheap not well made unit, I think not. The tone of the complaint "do not buy Drumit 5" is to me, a poor way to communicate. Don't buy it, but help me while I complain, cause loss of sales, but support me and get it fixed. Sales are lost, profits not to be had, people trying to make a living not paid. They did not break just by sitting all by them self in the living room. Something happened to make them break. So it's ok to trash the brand, ask for help, and leave. This thread stays and people not knowing squat about electronic drums are turned off. I say this thread should be deleated. I have been playing electronic drums for over 30 years. Drummit 5 is the result of decades of expierence. So easy to say something is not good. Paste cymbals must be junk, because, I, when full of energy and bad technique decades ago broke them. Don't buy Paiste cymbals cause I broke them, and  the store would not give me a replacement. Paste cymbals are of the highest quality. Drummit 5 is a specialized kit, far beyond the Roland and Yamaha technology. The triggering and sounds cannot be beat (no pun intended). I do not like this thread as it discourages would be customers away from purchasing Drummit. Without support, who else will devolop a drummit like product? No one! Then it's back to  Roland and Yamaha's stuff and sound and triggering wise, they are second rate. Stuck with a wanna be electronic product. I paid over three grand for my Yamaha's. The first gig it dropped snare notes so I had to change the triggering, and loss dynamics. Poor triggering technology. I bought a lot of stuff over the years, and this thread is giving Drummit a bad rap. Regardless if something broke, and when objects are hit, like Paste cymbals, you can break them, using tact in resolving a problem, not at the expense of those wanting to help and make a living selling Drummit products, should be taken into consideration. Wanna hear a Rant. I am tired of Yamaha and Roland's attempt at e drums and very glad at least a company has the guts and vision to offer something better, and different. Every product has flaws of some sort. If your looking to purchase something that sounds and plays as close to acoustic drums, my money goes on Drummit. Woops, I just broke the keypad on my computer by pounding too hard on it. I guess I'll never buy Dell products anymore.

[rythm]

Drumsonly2002: I agree with almost everything you wrote. And just repeating his complaints here won´t help him much, I thought he got that figuered out by now.

But, I don´t believe this thread should be deleted - for the simple sake of freedom of speach. People who visit this forum are able to read and think for themselves and will find out that an overwhelming majority here love their Drumit 5!

[Evy]

Drumsonly....while I agree with most of what you say(thread should not be deleted tho), there really is only one person on this thread saying don't buy.  That would be Thomas.  The rest of us are generally very happy with their kits!  I dare say if you went on other edrum forums you would hear people complainaing about roland, yamaha or alesis products as well to some degree....you can't please everyone all the time.
I also bought and broke Paiste cymbals very easily at one point in my drumming past!  I stopped using them not because they broke, but because they are more expensive than the others, something Drumit doesn't have to worry about in terms of competition! 

[Manfred]

Hi,

deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.

I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.

Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.

I hope for both sides Thomas' problems can be sorted soon either way!

Manfred

[mandubien]

Hi,

deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.

I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.

Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.

I hope for both sides Thomas' problems can be sorted soon either way!

Manfred

Amen 

[Baby Samus]

Hi,

deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.

I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.

Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.

I hope for both sides Thomas' problems can be sorted soon either way!

Manfred

Agreed thread should not be 'sanitized' just because it isn't positive feedback from 2Box's point of view.  This isn't the v-drums forum after all ;-)

However I don't think it is fair to say 2Box 'used' early adopters of their kit as beta-testers.  They put a product out for sale, and like many other products put on sale it isn't perfect, but at the same time no-one forced us to buy it, nor were we testing it in any way for the company.  We all had a choice in buying it, and we also have a choice whether to give 2Box feedback or not.  Most products (if initially successful) are refined and improved over time based on initial feedback and sales - this is no different.

+1 for Thomas' problems to be sorted out....

[thomas]

hi,
Sorry manudubien but I'm affraid you can worry about your rim and cymbal, You seem to live in france and you had one of the problems I had. I think that Algam the french distributor sold as first kits preproduction kits on which they replaced aluminium rims by plolycarbonate one, from which the problem from the rubber I had too.
I remember to everyone that the product is not yet commercialised, that means the start problems would begin soon, when a lot of kits will be sold.
Of course we were beta tester.
My problems come from the distributor and also from the product.
When it was made the rims were in aluminium and it has been sold to beta testers.
So when a few kit were on the market and broke 2box quickly decide to replace rims by plastic one to follow the demand, certainly.
A second serie whose my kit was sold and tested by customers.
The product isn't yet really commercialised and it's presented as the ddrum5 for more than 2 years now.
Clavia or ddrum a little company? let me laugh.
And what do I hear when I ask to french stores where it is? that they would probably not sell the drumit 5 because of all the problems there are.Did I invent it or does it come from me?
Of course a paiste cymbal or a head has a limited life and break.
But it's not like a kit that is unusable, unreliable and breaks from each part every 2 hours.
On a normal drum, you break your stick on the rim and not the opposite.
Of course you don't see a lot of threads like this one.
People who don't like the kit don't loose their time and their money by writing. They just forget 2box and buy other kit they can play.
There is a big responsability for my distributor who took me for a ride, defrauded me and deleted me from their forum but what I think 2box don't tell us is that there are more problems it seems.
On this forum most of you find the kit cool but the bad reputation of the drumit 5 is real and I don't invent it.
Do I have to remember one more time what a constructor guarantee is ?
As I allready told, I was firstly septic about the product but I decided to be confident because of the situation about the market and the other products.
Then, I've been defrauded and then I noticed that more than a commercial and fabrication problem, there was a conception problem.
Of course I won't use it and I would play on premium accoustic drum for months if I had got back my money.
And of course I would be able to use my heads, my cymbals and even my sticks more than one year before it breaks and more than this they would sound the same way at each time I beat them the same way.

[thomas]

In fact my error was to be confident and patient.
I said yes when 2box or algam said me to give them 3 months. then I said yes when they asked me to give them 6 months but I said I wouldn't wait for years and during all these months my kit never stopped to break.
Of course I've been angry for 6 months.
And now one year, no news, no more confidence in the product nor in the distributor nor in the constructor.
I've nearly forgotten that I used to play the drum and I don't dare to think how I will do to get a drumkit such headackes I have.

[hefu]

Clavia a small company?

Yes. Very much so. There is no comparison between Roland or Yamaha and Clavia. My guess is that Roland Scandinavia has a bigger revenue than Clavia does!

Ddrum a small company? Who cares, ddrum is not a player anymore!!!

2Box is a VERY small company, more or less two people!
And, I haven't heard any of them saying that this is ddrum5? Have you?
DrumIt5 has nothing to do with ddrum!

Also, to say that the first people who bought it are betatesters, no way!
But, one should know, with virtually ANY product, that the first series might have some problems.
That's why I never buy a brand new carmodel, I wait a year.
Actullay the same that I've done with the 2Box.

[mandubien]

Clavia a small company?

Yes. Very much so. There is no comparison between Roland or Yamaha and Clavia. My guess is that Roland Scandinavia has a bigger revenue than Clavia does!

Ddrum a small company? Who cares, ddrum is not a player anymore!!!

2Box is a VERY small company, more or less two people!
And, I haven't heard any of them saying that this is ddrum5? Have you?
DrumIt5 has nothing to do with ddrum!

Also, to say that the first people who bought it are betatesters, no way!
But, one should know, with virtually ANY product, that the first series might have some problems.
That's why I never buy a brand new carmodel, I wait a year.
Actullay the same that I've done with the 2Box.

Of course we're not beta testers, but in fine the idea is more or less the same : they wait for us to tell them the problems, then they change what needs to be changed and second batch of customers have less problems. This is the same for absolutely everything : drums, cars, cookers, tv, computers, playstations, even food !

What is bad, it's the fact that we don't have a normal after-sales service. Usually, when you break something under warranty, and I DO mean it's normal cause nothing's perfect, they just have to exchange it and we're done. But here in France this is clearly not the case.
Then I know my kit comes from the first batch, so I knew I would have some issues, and I accepted it. But when I saw they "just" fixed (I mean the french distributor) my rims using glue instead of exchanging it.... It's not normal ! I'd prefer them to tell me they don't have extra pads for now, so I have to wait. Now they're thinking whether they will fix them again or exchange the pads...... It's just unbelievable !!!!

I know the after-sales is not 2box's problem, not directly. But what we want is simply the truth. We know it's not easy when you start a company, espacially when a lot of drummers is waiting for you, but we just want to know what's going on !