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2Box Drumit 5 Forum => General 2box Drumit 5 forum => Topic started by: mcrackins on July 26, 2013, 01:03:36 AM

Title: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on July 26, 2013, 01:03:36 AM
I ordered my kit at the beginning of June from Long & McQuade. They are a major music store chain in Canada . Was told it would take roughly 3 weeks. I've checked back a few times and the sales rep pressed the distributor on an ETA.

He just got back to me today on the feedback from the distributor...word for word.

"OMG I don't know why, but delivery is now slated for November on the 2Box kits? We have been pushed back multiple times by 2box. Our delivery dates have come and gone"

That's almost 6 months from my initial order!....totally sucks. I wonder if the US is the same?
That seems like a massive delay since the Tama/Hoshino partnership was announced in January.

Anybody have any insight?
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Jerimiah40 on August 07, 2013, 06:56:56 PM
Oh wow... I'm in Canada as well, and I've had a kit for about a year now, but I had to send the hi-hat in for repairs, it's been 2 months and all I've heard is "They are waiting for a 2Box order to come in with parts." No ETA whatsoever.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: hemiboy on August 07, 2013, 08:38:28 PM
I ordered one this pAst April in new jersey USA from guitar center and they told me I would have it in June or July at the latest and now in August they are telling me oct or nov. I don't care how good this module is or sounds, this company leaves much to be desired as far as customer service goes, and I wouldn't be surprised if they are out of business or close to out already . This company SUCKS! There I said it and I am glad!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Murgen on August 07, 2013, 09:22:52 PM
I can only say you are right. We deserve some sort of statement about this. I am very happy with my 2Box from April 2012 but it is also a displayed used model from the shop because the shortage is a structural thing. German distributor told me production would be solved Fall 2012 ... Au contraire it seems. Weird, weird, weird.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Jman on August 07, 2013, 11:46:31 PM
Yeah, I'm not one to enjoy waiting after making a decision, so I can relate and feel your pain!

There were some speed bumps when 2Box first released the Drumit Five and started shipping and selling the kits and modules in other parts of the world. So, while the date has gotten pushed back for the US and Canada hopefully it is just that same type of delay getting the initial stock out.

As far as the product and support though I have nothing but praise for Bengt/2box. I love the way the OS has been freely improved and updated, with new free sound samples, loops, editing software, songs, etc. And that on a continuing basis, unlike some companies that release a model, offer one sound/OS upgrade at a price and then discontinue the model and sell the next one. And this 2Box module kicks butt with how great it can sound with the open sound source. I wouldn't trade this for one of the competition's modules that sell for about double the price!

Hopefully the delays are just growing pains .... J
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on August 07, 2013, 11:56:41 PM
hehehehehe.....the company does not suck. In fact...they are  much better at customer service than Roland and actually listen to what we as customers suggest for improvements....and even offer upgrades and new sounds for free. Something you wont find at Roland. If you want blame anyone....blame Hoshino. From my understanding 2Box was ready to go on time as first  scheduled...then Hoshino stepped in and wanted multiple changes  before they would give the green light and approve the kits for distribution. Frankly if it wasn't for all us Americans p!ssing and moaning about not being able to purchase directly from a US distributor....the market would probly be flooded with 2Box kits and modules.  ::)

As far a  statement...you probly won't hear any of the details directly from "the  company" because no one wants to p!ss off the the  folks who are supposed to be doing the "world wide" distributing and  making them money. ::)

I don't think you have to worry about 2Box "going under" any time soon....they are just getting started. ;)
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: digitalDrummer on August 08, 2013, 01:18:30 AM
If you want blame anyone....blame Hoshino.
Sorry Dan, I don't think you are in possession of all the facts here. Is Hoshino responsible for delays in Europe and other markets as well?
This is a complex issue and we need to be really careful about commenting without the full story (if we care about accuracy and truth, that is!).
It would really be helpful if 2box issued some kind of official statement about the state of play - not least to stop the speculation and end the confusion.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on August 08, 2013, 02:39:23 AM
Sorry Dan, I don't think you are in possession of all the facts here. Is Hoshino responsible for delays in Europe and other markets as well?
This is a complex issue and we need to be really careful about commenting without the full story (if we care about accuracy and truth, that is!).
It would really be helpful if 2box issued some kind of official statement about the state of play - not least to stop the speculation and end the confusion.

Hey...I'm just commenting on the delays for the  US that were given to me by what I consider a reliable source. I never once even mentioned Europe. So as far as I know...my  comments are in line with the facts that were being discussed about the US  delays. If you have further info about other areas and the  "complexity" of this issue(for accuracy and truth's sake)...please feel free to share.

I agree that an "official" statement would be nice. Have you used your official press credentials to inquire about this?
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Murgen on August 08, 2013, 03:18:59 AM
Just the bitter fact that waiting in Europe for the full kit are more then 20 weeks too. I noticed even the module is out of stock at Thomann.

And yes, this is the most open en flexible edrum concept ever. I enjoy my trip on 2Box every day.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on August 09, 2013, 05:56:11 AM
UPDATE: Sent an email to 2box and they got back to me right away. They apologized for the delays and understand the frustrations, but they did give me the November date for Canad and told me it would be worth the wait.

I understand having a large company coming in to do WW distro is most likely the main issue.
I wonder what other changes will take place? We're hearing Tama hardware, additional kit samples... maybe a colour change?

Maybe they are waiting for the fall/xmas rush?

It would be nice to hear something from 2box, along the lines of "not to worry things are on track for the fall refresh"

The store I ordered from, asked me if I still want to wait....I'm going to go ahead and wait and see what happens....but if there isn't any news by October, I'll have to rethink what I'm going to do. No way I'm going Roland/Yamaha after all I've seen/heard.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: digitalDrummer on August 10, 2013, 01:56:39 AM
Thanks for the update!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on August 10, 2013, 03:04:23 AM
UPDATE: Sent an email to 2box and they got back to me right away. They apologized for the delays and understand the frustrations, but they did give me the November date for Canad and told me it would be worth the wait.



Very cool indeed. It was worth the wait the first go around....I'm sure it will be well worth the wait this time too. ;)
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: hemiboy on August 11, 2013, 03:33:47 PM
Being in a sales business , I can truly appreciate the posts stating that 2 box really should respond with some sort of statement  acknowledging the delays in production and an approximate ETA for arrival in the USA Canada and Europe. As far as what I have heard from others about the actual quality of this product, and the customer support, I have heard nothing but rave reviews! In a fit of frustration, I made a statement saying that the company sucks. I would like to apologize to 2 box, the for and Bengt for saying  that. Now, I will stop whining and wait for this product. I sold my Rolands in April and after converting my 50 year old Ludwigs to an e kit, I have been waiting ever since for this module ever since. But, anyway, when the module comes , I will enjoy it when it comes, I m sure!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on December 07, 2013, 07:23:41 AM
Well, heard from the music store I ordered from today. They said my kit will arrive in January. 2box apparently 2box halted production for several months, probably for the retool. 7 month wait!!....Can't wait til I can finally get my hands on this kit!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Poonicorn on December 07, 2013, 07:30:25 PM
Hey mrcrackens

I'm also in canada and feel your pain a bit.  For me I had an easy time getting the kit (or should I say I was lucky), but finding any spares or 2box stuff on L&M is rough.

I couldn't help but notice you saying you had a A conversion waiting for your 2box stuff.  If that's the case, I saw a module on the classifieds for $800 like new in box, and I'm selling a 2box hihat in toronto.  If you ever really did get impatient enough, a module and hat setup is still easy to find if you look around.  If you need a full kit though , good luck to you lol..

Cheers!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: gpk57 on January 06, 2014, 02:27:36 AM

I seriously considering getting a 2box kit. I'm not sure if 2box has resumed shipping in Canada. The Long and McQuade site says its out of stock and Axe music in Alberta isn't sure when there orders will be fulfilled.

Has anyone received a kit lately?

thanks,
Gord
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on January 10, 2014, 08:14:34 AM
I seriously considering getting a 2box kit. I'm not sure if 2box has resumed shipping in Canada. The Long and McQuade site says its out of stock and Axe music in Alberta isn't sure when there orders will be fulfilled.

Has anyone received a kit lately?

thanks,
Gord

I've had my order in since June 2013 (L&M) in BC. I was told by the sales guy that Efkay in Montreal (Distro) is supposed to be shipping my kit this month. He talked to a higher up at Efkay. I'm really hoping I FINALLY get it. Longest I've ever had to wait for a product in my life. I'm checking in over the weekend for a status update...so I'll post back if I hear anything.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Renegator on January 12, 2014, 02:13:25 AM
I've had my order in since June 2013 (L&M) in BC. I was told by the sales guy that Efkay in Montreal (Distro) is supposed to be shipping my kit this month. He talked to a higher up at Efkay. I'm really hoping I FINALLY get it. Longest I've ever had to wait for a product in my life. I'm checking in over the weekend for a status update...so I'll post back if I hear anything.

Man that has to be tough. I remember when I ordered my TD-20 module and some new pads some years back. When I missed the UPS delivery and thought I would have to wait another day I nearly flipped out.   :-[  I hope your kit comes soon.

Rene
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: csnow on January 12, 2014, 11:15:26 PM
I am going to sell my 2box module, and I will gladly ship to Canada.  I have a long history with a lot of feedback over at vdrums.com.  Jman can also vouch for me.

Chris
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on January 13, 2014, 09:20:02 PM
I am going to sell my 2box module, and I will gladly ship to Canada.  I have a long history with a lot of feedback over at vdrums.com.  Jman can also vouch for me.

Chris

Giving up E's completely?
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on February 21, 2014, 06:03:58 AM
Well it has now been 8 months and 17 days since I placed my order. Last report was orders had been shipped from Europe and it's en route. I was told Feb 10th, then was told late Feb for sure. The distro guy had spoken to the head guy at 2box to get a concrete answer.

I just noticed this past week the largest music store chain in Canada http://www.long-mcquade.com/?gclid=CLb34-DE3LwCFc2Tfgodb0sADw (http://www.long-mcquade.com/?gclid=CLb34-DE3LwCFc2Tfgodb0sADw) took 2box off their website. It has been on there for a year, showing  "Out Of Stock"  It may be that they have taken it off until they get stock in, but that is not a good sign. The store told me they have/had other orders that have been on back order for as long as mine. I'm giving it until months end, then ordering from States if comes to that. I just didn't want to have to drop a couple of grand at once...and pay the import duty etc....But it's beyond ridiculous now. Especially when I see some of the US stores now have stock.

I'll report back if something miraculous happens  :animal:

This was the 2box page at L&M a week ago - Google Cache http://webcache.googleusercontent.com/search?q=cache:P6DTg9ARIqsJ:www.long-mcquade.com/products/18220/0/add/+&cd=1&hl=en&ct=clnk&gl=ca
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on February 21, 2014, 10:41:04 AM
How close are you? Maybe a road trip would be less expensive. ;)
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: gpk57 on February 21, 2014, 11:48:47 PM

Another data point: I asked L+Q about delivery time. They checked with there supplier and commented that 2box went through major changes in ownership and restructured their factory’s and suppliers. They've have been waiting over a year for products to come in But are are expecting 10 sets in the next 3 to 4 weeks, with have several sets on backorder. So basically the first 10 are spoken for. They were not sure when they would get another batch in.

I'm going to be patience and wait until they figure out their international distribution. Who knows what other products could come up in the meantime. What if Roland licenses Steve Slate samples... :)

Gord



Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: hemiboy on February 22, 2014, 12:30:37 AM
When I was waiting for my module, the thing that pissed me off the most was the total lack of communication from 2bpx and Banjo Center, both! Others have said on this forum, and at the time, I I even agreed,  that as a company they didn't owe me, as a consumer, the explanation of the innermost workings of their company. I still agree with that!  But the more I look at this situation, this is how I feel! If you are in business, whether as a small company or a major corporation, don't share your innermost workings of your company with me. I really, honestly, couldn't care less! Deliver the product that you are advertising  and marketing For Sale, in a timely fashion, and if you can't. Give me a valid reason, why not! That much,  I deserve! Remember, without the consumer, you don't have anybody to sell your product to! Your product is great, and in some ways your customer service was good,too, with replacement of defective parts,etc, but as far as communication goes,it is so lacking, it is a shame! If I had to give a grade, D minus and counting. When your dealers have to take the advertisement off their site, that tells me that they don't know what is going on either! At least tell them the truth! End Of Rant!
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on February 22, 2014, 04:07:31 AM
UPDATE:

Spoke to L&M today. They have been extremely apologetic the whole waiting process, and I do not blame them at all. They spoke to the distributor again today...and get this, delivery is expected mid March now. I told them I'll wait until months end and if it hasn't arrived I'll cancel my order and get it from the states.

I was asked to wait until mid next week as they are going to try to get it expedited from the distro. At this point I highly doubt it as the goal line has been moved about 10 times now.

The reason it was pulled off the web site was because it has out of stock for almost a year. He said they will be putting it back on once it's back in actual stock.

I've held out this long because this is what I want. I've tried Roland, Yamaha and I don't like the sounds they produce. I like the open source style of the 2box and using real samples for the brain. I'm just extremely disappointed with the eternal wait and lack of concrete deadlines being met. I understand a modify of hardware retooling, but c'mon....Tama signed the distro deal last January! In the game of tech and competition it's the ones who can deliver product when it's advertised and being sold in stores that succeed. Not dangling a carrot from the international space station that can't be reached.

I've made inquiries if things fall through next week..so hopefully I'll finally be able to rock the 2box in the next few weeks.

I'll keep you posted.

Rant end.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: gpk57 on February 22, 2014, 02:43:20 PM

The fact that L+Q has removed 2box from their website is disturbing. On the surface, if I was a reseller, I'd be wondering if 2box was going out of business--Over a year without product delivery? How do you pay employees?

Is 2box readily shipping in Europe and US?

Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on February 22, 2014, 08:27:49 PM
The fact that L+Q has removed 2box from their website is disturbing. On the surface, if I was a reseller, I'd be wondering if 2box was going out of business--Over a year without product delivery? How do you pay employees?

Is 2box readily shipping in Europe and US?

Yes, there are a few shops which you can find in this thread that have kits in stock, in the USA.
The one issue is the CAN dollar is at .90 to 1 US dollar. With the average price of a 2box kit, you're looking at an additional $250 for dollar disparity, then shipping costs, plus import duty and taxes. As it's not made in the USA, the duty is a given. You're looking at roughly $300 and change dollars.

So you're roughly looking at 6-700 dollars on top of the base price of the kit. Taxes are usually a given regardless. So 3-400 additional for shipping and dollar disparity.

I was told that Canadian distribution has at least 50 back ordered kits dating back to last year.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on February 27, 2014, 04:58:02 AM
Well......I cancelled my 2box order today. L&M said they heard from the distro that the major hold up is to do with the mesh head patent that is an issue in the states buy not Canada. I said I had the understanding that the heads were all rubber on the new kits. He then told me May was the projected availability date for L&M to get kits.  The sales rep was extremely apologetic and didn't blame me for cancelling the order.

I wish 2box/Efkay would have just told the resellers. Hey we have a problem, tell your customers the wait is going to be insane. I could have ordered a kit from the states and had in back in November...so I'm kinda pissed about the whole thing. All in all a really shitty experience. I had over 20 emails back and forth, several in store inquiries and phone calls during the past 8.5 months.

I'll be ordering a kit from the US now.....hurray?  :-\

Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: cymbalism on February 27, 2014, 06:52:20 AM
Does anyone know the status of the Canadian distributorship? I'm hearing varying reports from our current and prospective customers about whether Efkay is even going to distribute the line any longer. A lot of questions coming our way.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: gpk57 on March 13, 2014, 12:58:24 AM

Hey McCrackins: did you ever get a 2box kit?

Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on March 25, 2014, 12:28:07 AM
Hey McCrackins: did you ever get a 2box kit?

I did gpk57. Ordered from Cymbalism in the States and got it in a few weeks!  :rock:
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: J. Jesus on March 26, 2014, 08:13:49 PM
 I ordered a 2box module on March 3rd from Guitar Center.  Still waiting in Indiana for my gear...
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: Jman on March 27, 2014, 09:07:42 PM
I ordered a 2box module on March 3rd from Guitar Center.  Still waiting in Indiana for my gear...
Guitar Center on line shows the kits in stock, but the modules due to come in April. There are other retailers with stock though.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: J. Jesus on March 27, 2014, 10:14:01 PM
I know Jman,
 
   or at least now i know.  :(   they failed to tell me that when i ordered it.
 
  but i went through Guitar Center because of their "Pro Coverage" and if anything happens to the module, ill drop it off and it's their headache. But if it dosen't ship out by April 7th, i will cancel and get it elsewhere.

   ...yeah i could've been jammin by now.
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: fulrmr on March 28, 2014, 07:30:22 PM
Just got an email from RMC. They have the modules now too. ;)

http://www.rmcaudiodirect.com/2Box-D5-E-Drum-Module-p/2box-d5.htm
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: weekendcamper on May 10, 2014, 08:01:28 PM
Any new news?

Would love to try 2Box as a first purchase, but my Tom Lee salesguy (retail combo manager!) had a blank look when I mentioned 2Box the other day...
Title: Re: Wow...really crappy news on Canadian delivery times!
Post by: mcrackins on May 13, 2014, 07:54:04 AM
Any new news?

Would love to try 2Box as a first purchase, but my Tom Lee salesguy (retail combo manager!) had a blank look when I mentioned 2Box the other day...

If you want the kit badly, I wouldn't wait around for Canuck stores to get stock. The run-around I had was terrible. I doubt Tom Lee would even stock it. At least L&M had it on their website for over a year before the finally threw in the towel. Before I cancelled my order the sales guy at L&M told me the backorders would be filled by mid May. That's when I said forget this and ordered through Cymbalism. I had my kit within a few weeks after I placed my order. I kick myself for not doing that in the first place.

If you're in Halifax a guy has a kit for sale for $2000 with the extender kit - http://www.kijiji.ca/v-drum-percussion/city-of-halifax/2-box-drumit-5-electronic-drum-kit/590898389?enableSearchNavigationFlag=true