Hello everybody,
I got a drumit5 in november 2009, when it started in France. I was very impatient and I quickly mounted it to see my hihat pad was broken and the chinese fabrication was very cheap. I was unlucky and I had to return my pad. Then I tried again with my new hihat pad to see my rims unmount themselves. I wasn't very happy and I contacted 2box and my dealer in France, Algam. They said everything would be corrected with no charge for me and Algam proposed me to change the pads. They didn't but they just stuck my rims. Then I got some hardware and begun to play after 4 months with successive problems. After 2 hours playing my kick pad died.
Today I haven't play for 6 months and all my kit broke successively. Algam doesn't want to make a total exchange and propose to change the kick pad. They think my kit will be so reliable than a kit from someone who never had any problem. I contacted 2box but nothing is happening.
Will I play before the end of the guaranty?
How can you think it's normal not to make a total exchange?
Will I have problem every time I play?
Why does nobody from 2box want to finish with all my problems just by taking a kit to the factory and send it to me?
Why is there no responsable at 2box, Algam or at my music store?
Can or does someone want to do something?
Do you really provide professional ?
I'm puzzled for 6 month now and the problems go on....
I don't know what to do. I can just burn my kit and forget my 2000 euros....
If the kit is that bad, your drumshop should return all the money or order a new kit.
Period
It's exactly what I think but my drumshop doesn't want to give back the money, its dealer that deals with every drum shop in France doesn't want to change the kit and people from 2box don't want to do anything, they all send me to eachother. Algam just repaired the pads as they break one after the others, of course I could stick my rims myself when they said they would change them and it happens for 6 months. Today the drum I have isn't reliable, it doesn't work, it has never worked properly and noone cares.
2box themselves should step in. Would you want to spend 2000 euros to beta test a product and then be left out in the cold when things don't work as advertised?
you only should have to deal with the store you got it from,they are the ones thaat are responsable to you.
how they figure it out with 2box is not your problem.I think that you have a strong legal case,so if anything failes I really think you have to think about that.
but, yes 2box should step up after reading this,it is insane.
2box,please wake up and help the guys out that where the first to buy your product..just to give you an idea,this post is the last strow and made me decide not to wait anymore on anything,I m done..
good luck.
I think it should be down to the retailer to help here, as the kit was not purchased from 2Box company directly. In that case usually the retailer must replace the item you bought under guarantee, if you've had it for less than 6 months and it does not work as advertised or things are broken, then you are due your money back or an entire new set.
Do Algam have kits in stock? If so I think you should get a whole new kit from them, or get all your money back...
Quote from: Baby Samus on April 17, 2010, 04:06:51 PM
I think it should be down to the retailer to help here, as the kit was not purchased from 2Box company directly. In that case usually the retailer must replace the item you bought under guarantee, if you've had it for less than 6 months and it does not work as advertised or things are broken, then you are due your money back or an entire new set.
Do Algam have kits in stock? If so I think you should get a whole new kit from them, or get all your money back...
Yeah but if have emailed 2box for a long time I think they should at least answer him.
My set works perfect, no flaws at all. Only thing is cymbals, which will be fixed in next update, and the dubbelkicking, which I fixed (taped acoustic foam to the beater)
Silence is an admission of guilt.
Thanks for your support,
Algam has no kit in there stock and they don't want to send me a new one when they get it. I returned it when I saw my rims were defectious but they just stuck them and send me back the same kit without changing any pad and now my kick pad is broken and they still don't want to change the kit...and I paid 6 months ago... and algam said I had the same kit than someone who has no problem.
I'm fed up
Sorry to hear that Thomas.
3Drum, your comments aren't helping here - perhaps European law is different, but in the U.K, we have the Sale of Goods act (1979). Read it:
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/ (http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/)
Particularly this part:
Who do I claim a refund, repair or replacement from?
Your contract is with the trader (the shop you bought the kit from)and not the manufacturer (2Box) and you should always go back to them to make a claim under the Sale of Goods Act. However if you have paid for goods using a credit agreement like a Hire Purchase Agreement then your rights are different and you should call Consumer Direct for further advice.[/i]
So if your kit has never properly worked and your problems have not been solved, it is clear that by law, the retailer you bought it from must get a replacement for you.
I'm sure 2Box would sympathise if your kit does not work, but under the proper rules, it is the retailer's job to handle replacing faulty goods.
i think many distributors have been caught out by the variability in production quality of the kits so far, as well as not really knowing how the kits are actually supposed to work.
Samus, ... obviously Thomas' kit has been problematic since day one. The retailer has basically wiped his hands of the situation. Where else can he go other than to the distributer, or the source, which is 2Box. There is some quality control issues going on here. They are becoming well documented as more kits become available for public consumption. Just read charliec's post about his 2 day old kit,
quote,"the rims. Yeah, I broke all four of mine by playing along to XTC's "Black Sea" all the way through. They all went flying on "Travels In Nihilon". Maybe they are supposed to be removable for service, but mine are flapping all over the place and basically disassembling themselves... and that ain't right. Hot melt glue gun?"
My issues are the cymbals, they trigger just ok, not great , but the supposed 3rd zone/bell of the cymbal, is non- existent. You can actually get the bell to trigger maybe 1 out of every 20 attempts. And it's not user error. They are configured properly. And let's not forget the countless other threads about broken cymbals, rims, etc.etc....... And these are just hardware issues....software is another story.
So let's not sugar coat anything for fear of hurting people's feelings. Let's get some resolve here, so we can get back do what our original intentions were......which is to play a really great sounding, reliable kit. Not one that's held together with matchsticks and bubble gum.
Quote from: 3drum on April 18, 2010, 02:13:30 AM
Samus, ... obviously Thomas' kit has been problematic since day one. The retailer has basically wiped his hands of the situation. Where else can he go other than to the distributer, or the source, which is 2Box. There is some quality control issues going on here. They are becoming well documented as more kits become available for public consumption. Just read charliec's post about his 2 day old kit,
quote,"the rims. Yeah, I broke all four of mine by playing along to XTC's "Black Sea" all the way through. They all went flying on "Travels In Nihilon". Maybe they are supposed to be removable for service, but mine are flapping all over the place and basically disassembling themselves... and that ain't right. Hot melt glue gun?"
My issues are the cymbals, they trigger just ok, not great , but the supposed 3rd zone/bell of the cymbal, is non- existent. You can actually get the bell to trigger maybe 1 out of every 20 attempts. And it's not user error. They are configured properly. And let's not forget the countless other threads about broken cymbals, rims, etc.etc....... And these are just hardware issues....software is another story.
So let's not sugar coat anything for fear of hurting people's feelings. Let's get some resolve here, so we can get back do what our original intentions were......which is to play a really great sounding, reliable kit. Not one that's held together with matchsticks and bubble gum.
3drum I'm not sugar coating anything, I never denied there are build quality issues - if thats what people are posting on the forums they can't all be wrong or unlucky - some of them will be but most won't - for instance i have no such issues with my kit, and I don't think I'm in the minority.
You also neglected to mention how CharlieC ended his post:
MAN does it trigger fast though. And MAN does it feel right when things are functioning. Despite the janky stand, low polyphony, and iffy rims, the thing still smokes the competition as a musical instrument to just sit down and play. So no regrets at all, just hope for some minor tweaks. So although he has problems, he still thinks its a great kit.
Thats why I made a poll to try to find out the actual specific figures of how many people are having those problems - so I could remove speculation. Thats why Thomas said 'thanks for your support'. He said that because I'm posting advice about how he could solve his problem and generally help. Your comment 'Silence is an admission of guilt' does not help Thomas in any way, nor does it create any meaningful advancement of this thread.
My point is simply that, by law, the retailer is responsible. Thats not a point that is up for review. Its law. That being the case, Thomas has the law behind him and he should exercise it to solve his issues by pressurising the retailer. If what Thomas says is true, under the sale of goods act he is in the right and is due a working replacement kit from the retailer. Not from 2Box. Again this is law, not conjecture.
As regards the cymbal triggering problems, again lets wait for the update - if that fixes the problem we can tick it off the list.
I agree with you that there seem to be many users complaining of build quality issues, and if that is what they feel then they need to get together and write down the problems, send them to 2Box in an e-mail and see what they say. You say, there are 'countless' threads about broken cymbals etc - but how many are there? Its obviously not going to be 'countless'. It will be a specific number. If you are so concerned, why not count how many threads/seperate users are having these issues, and include that information with your e-mail to 2Box?
This would be more productive than simply dissing them and complaining.
samus...I'm not so concerned because I own other hardware alternatives.
As far as "law"goes......it's not cut and dry. Did you ever try getting your money back on a car in the United States utilizing the "lemon law"?
And finally, I wish only the best for 2Box ..... hey I bought a set, but good customer relations start with dialog,.... and then actions. And those actions shouldn't be lawsuits. They should be returned phone calls and emails, and occasionally a relatively cheap piece of hardware. It's really not asking a whole lot.
Samus ,this is getting ridicilious.
you are acting like you know it all and everybody else set it up wrong,has broken headphones,doesnt play the right way, are new edrum users,have the rack bar the wrong way..anything but the fact that 2box just isnt good.You keep reffering to others who have a set that doenst have,yet if you look at the facts it isnt so that they dont have problems,they just accept it and hope for improvement somewhere down the line.
fact is you have here somebody who bought from the first badge,which means he has already waited a long time to get it and now he has it he is left alone.
He should only have to deal with the shop where he got it from but that only works if the support from 2box is set up correctly.you keep refering to how this set is way better then any roland..well let me tell you,if this was a roland it would have been replaced with in a week,max.The fact that we talk about laws and all is a bloody shame.it should have never come to this point.Dont forget that most users and members here on this forum arent newbe's or regular forum trolls speculating around.
Hi,
I allready know and understand what you all say and you're right.
I wrote to 2box before the kit was available in france to know when it's available. So when I received my kit I first wrote to them to explain that the chinese made isn't ok and that my hihat was broken, then I went back with it to my shop for an exchange and I told them too for the general quality.When I came back home I saw for my rims and I sent photos to 2box who told every problems would be fixed and that all would be replaced with out charge for me.
It was the first kit my shop sold and they were disapointed too, so they phoned to algam and 2box gave me algam contact.Algam and my shop who made the exchange for the hihat told me they had some pieces in stock but no more kit.
In france we have 7 days to get back money when a product is bad.
At this time ( last december, january ) I would have prefer playing than get my money and I thought they all were professionnal.
But when I asked " So can't you make another kit with the pieces you have?" algam answered no. What a joke!
They said they would replace all what is wrong as it is with the law in france.
I said ok I have no choice but they didn't replace the pads but just stuck it and say "what , it works normally...".
Now it's my kick pad that doesn't work and nothing works as it works when it comes out from the factory today but in france the law says as one of our friend told about the cars in the usa...I'm affraid these dealers can abuse us by telling "this is the guaranty process". It can take several years, your product never works but everything is in order...I let you appreciate the situation.
I think the really right fact now would be "they make a total exchange with apologise or they give me back money and more for the damage. But the law in France like in many country is ambiguous.It protects dealers which help lawyers making the law...
My problem is simple and very easy to resolve and as one of our friend says, we just want to play normally on a good product as it was promised and we have paid.
I aked why can't anybody take his phone and tell to the factory to send me a proper kit?
We know the answer, it would be too simple, there are many dealers between the factory and the customers and these kits are allready made for some other customers.
Moreover, all the problems we had will be corrected in the next version which will be available next years in our favourite shops...
Thank you for coming and everybody goes home...
So on the road again for the bubble gum and the make your own kit yourself with the chinese swedish french method of the dr hum it 5!
Quote from: Calimero on April 18, 2010, 09:17:40 AM
Samus ,this is getting ridicilious.
you are acting like you know it all and everybody else set it up wrong,has broken headphones,doesnt play the right way, are new edrum users,have the rack bar the wrong way..anything but the fact that 2box just isnt good.You keep reffering to others who have a set that doenst have,yet if you look at the facts it isnt so that they dont have problems,they just accept it and hope for improvement somewhere down the line.
fact is you have here somebody who bought from the first badge,which means he has already waited a long time to get it and now he has it he is left alone.
He should only have to deal with the shop where he got it from but that only works if the support from 2box is set up correctly.you keep refering to how this set is way better then any roland..well let me tell you,if this was a roland it would have been replaced with in a week,max.The fact that we talk about laws and all is a bloody shame.it should have never come to this point.Dont forget that most users and members here on this forum arent newbe's or regular forum trolls speculating around.
Calimero, read my post again. There is nothing ridiculous about it. I said:
'3drum I'm not sugar coating anything, I never denied there are build quality issues - if thats what people are posting on the forums they can't all be wrong or unlucky - some of them will be but most won't - for instance i have no such issues with my kit, and I don't think I'm in the minority.'So I am not denying anything is wrong - I agree'd that if user's are reporting it then it must be true, but you still need figures. This statement proves that, and it also proves you didn't read my post properly.
All the suggestions I made to users are simply to find out how many people are having problems and what kind. Its called research. Instead of just blindly complaining, I'm trying to get information to help us find out the facts. Not conjecture or someone's imperssion, but the actual numbers. Thats why I'm running polls and asking questions and suggesting fixes. I'm trying to help. If users are having problems then lets get the details and do something about it instead insulting forum members when they are trying to help.
Quote from: thomas on April 18, 2010, 09:47:18 AM
Hi,
I allready know and understand what you all say and you're right.
I wrote to 2box before the kit was available in france to know when it's available. So when I received my kit I first wrote to them to explain that the chinese made isn't ok and that my hihat was broken, then I went back with it to my shop for an exchange and I told them too for the general quality.When I came back home I saw for my rims and I sent photos to 2box who told every problems would be fixed and that all would be replaced with out charge for me.
It was the first kit my shop sold and they were disapointed too, so they phoned to algam and 2box gave me algam contact.Algam and my shop who made the exchange for the hihat told me they had some pieces in stock but no more kit.
In france we have 7 days to get back money when a product is bad.
At this time ( last december, january ) I would have prefer playing than get my money and I thought they all were professionnal.
But when I asked " So can't you make another kit with the pieces you have?" algam answered no. What a joke!
They said they would replace all what is wrong as it is with the law in france.
I said ok I have no choice but they didn't replace the pads but just stuck it and say "what , it works normally...".
Now it's my kick pad that doesn't work and nothing works as it works when it comes out from the factory today but in france the law says as one of our friend told about the cars in the usa...I'm affraid these dealers can abuse us by telling "this is the guaranty process". It can take several years, your product never works but everything is in order...I let you appreciate the situation.
I think the really right fact now would be "they make a total exchange with apologise or they give me back money and more for the damage. But the law in France like in many country is ambiguous.It protects dealers which help lawyers making the law...
My problem is simple and very easy to resolve and as one of our friend says, we just want to play normally on a good product as it was promised and we have paid.
I aked why can't anybody take his phone and tell to the factory to send me a proper kit?
We know the answer, it would be too simple, there are many dealers between the factory and the customers and these kits are allready made for some other customers.
Moreover, all the problems we had will be corrected in the next version which will be available next years in our favourite shops...
Thank you for coming and everybody goes home...
So on the road again for the bubble gum and the make your own kit yourself with the chinese swedish french method of the dr hum it 5!
Well Thomas I am again sorry to hear your situation. When you say that the laws are ambiguous in France that is terrible, as here in Britain it is very clear in the consumer rights act. Do you not have a similar act in France?
I find that retailers many times try to bully customers (here in the U.K too) so they do not have to follow the law, and that usually if you threaten them with legal action or something like that they may well work a lot harder to resolve your situation because they know they should be helping and just want to save themselves the bother.
Ultimately, yes sometimes retailers can be like this, but if you have the law on your side they have not a foot to stand on. So if the law says you are entiltled to a new kit, make sure the retailer knows they are breaking the law and let them know you will take the matter further in court if they do not replace it or give you a full refund.
Hi Thomas
I am really sorry that you have found yourself in this situation. I want to try and work with you, to get this issue sorted out one way or another for you.
I will send you a PM, and we can take it from there ;D
Thanks
Scott