Hello everybody,
I got it 6 months ago and all my problems aren't resolved yet ( cf " my low quality kit " ), so I try to play on my broken drum wish was broken by my distributor who has stuck the head with the pad...pffff...
I still don't know if it works normally or not but it seems that when it works normally, it doesn't.
Can anybody play well with the cymbals and the hihat ?
The response is very bad one mine. I have to calibrate my hihat each time I play but it's not enough. It doesn't sound correctly. Moreover, the chinese screw that fix it is 3 turns more than at the beginning when I fix it because of its low quality. When I play on my hihat and when I beat several times with the same movement it doesn't sound the same at each time. The response is so bad that I can't play properly.
When I play with the cymbals it's the same, the response on the top zone is horrible and sometimes it doesn't sound at all...
Moreover there is a big difference of volume between the 2 zones of each cymbal and hihat.
I've tried all with this hihat but nothing works.
So now, I bought 2000 euros a drumkit that has never worked like it would and I finally understand that It's not made to work.
This drum was presented as the ddrum5 but it's a toy for kids.
2box built a drum that doesn't work ten years after the ddrum4 wish was working properly...
Many people had problems with it in this first year it's sold but today nothing is correct!
Can anybody play it like we play on a drum ?
How can 2box make the drumit5 with a technology that is worse than 10 years ago?
I use to play the drum for 20 years and I don't know how can people be satisfied with it.
Shall we wait one or two years it works?
Is it not a big joke?
I didn't buy it to hear that may be one day it will be ok.
I didn't buy it not to play it.
I can't believe no one is satisfied so can some one tell me how to play with it?
It's clear I can't play the drumit5 like a drum....
I'm full up with this poop so what I would say to someone who want to buy a drum is :
DO NOT BUY A DRUMIT5.
I've seen many professionnal drummers presenting the product in meetings all around the world.
Did they play on the same product I've at home ?
Or could they explain how to play it to make it sound properly?
I don't know what more to say
Thomas,
Very sorry to hear you are having such a bad experience with your Drumit5 kit, but I'm afraid that writing comments like this are not very helpful or accurate.
Quote from: thomas on May 29, 2010, 03:00:45 PM
I'm full up with this poop so what I would say to someone who want to buy a drum is :
DO NOT BUY A DRUMIT5.
This drum was presented as the ddrum5 but it's a toy for kids.
2box built a drum that doesn't work ten years after the ddrum4 wish was working properly...
How can 2box make the drumit5 with a technology that is worse than 10 years ago?
I have no problems with my kit after over 6 months with it and many more users here are in the same boat. Sure it isn't perfect and there are a few niggling issues but 2Box have been fixing those with updates. The hardware isn't brilliant but it does the job for a home user. It still costs less than a Roland TD-9, and sounds way better too - in my book thats good value for money.
What would be helpful, is if you post your drumit5 UNIT page settings, so we can check your threshold and gain settings etc and that you have the right pad types selected. Even the tightness of the mesh heads affect how the kit triggers. Perhaps then we can start to help you out.
But if you really think the drumit5 is 'poop' etc, I would just get your money back and buy something else.
hi,
Of course I would have prefered not to have all these problems and I would like to be among all the people for who it works correctly.
My problem isn't that it's not perfect, I know there are many differences between all the electronic drums and between an electronic and an accoustic one.
What I can't understand is that many people have no problem and that my kit is unplayable.
If I would have a normal kit I could really see if the problem is my kit or the drumit5.
My settings are the following : I use the 6 out, one for bass drum, one for snare, one for rims, one for toms, one for hihat, one for cymbals. It's connected to a tascam m1516 wish is connected to a digitech studio quad.
The thresold are to the maximum before double sound, between -40 and -46 or -48.
The gains aren't too heavy, just 4 for the bass drum and 2 for the hihat. The other one are 0. Then I adjust with the volume.
I know the tightness affect the pads but I remember you that algam, the french distributor has stuck the head with the rims with the elastic and what they used to stick it burn the polycarbonate rims and the rubber...
I think my settings are ok and I could really know if it's a poop or not if I would test a normal kit.
It's this situation that is intolerable.
Moreover, I'm not the only one who have problems with the hihat even if updates have been made several times. I have a gibraltar 5600 stand and the half open sound is very difficult to get, the sound when I close with the foot is louder than the closed or opened sound and there is only one volume for the three zones. It's the same for cymbals. So I could wait for update.
My real problem with the hihat that has allready been replaced is that it disassembles itself on the top 2 grey parts wish tend to separate themselves.
A roland td9 or a yamaha dtx is what it is but it works as it is ( and on an old dtx press we can adjust all parts of the hihat ).
It's not the case for my kit. It's why I'm disapointed.
Today my kit isn't reliable at all and I don't understand why lower range is more reliable.
What would be helpful for me is to have a normal kit.
It's what I said to 2box.
I need to test a normal kit to know if it's ok or not , to know if I should better buy something else or not.
Perhaps you could post a video with sound so we can see and hear your problems, or even just sound?
Quote from: Baby Samus on May 30, 2010, 03:00:57 PM
Perhaps you could post a video with sound so we can see and hear your problems, or even just sound?
Everything works good for me, except the cymbalzones and such. And on hihat I have also noticed that some time then and then it goes from a closed to a half-open. But I think its that the hihat moves a little when playing fast, just have to set the low point a little higher I think.
my problems with the drumit five: cymbalszones of the ride are weird when hitting the ride not hard if I set the gain settings for the ride higher than I will get crosstalk with the tom rims,so this will not work good,they need to make a update for this problem for the rest its a perfect system.the hihat works very good also snare/toms bassdrum no problems at all.
hi,
the rim of my snare pad is now broken, a new failure like at each time I try to play.
From the beginning just by looking at my kit I saw it's assembled as some poop.
I use to keep my tools for a long time but I've never seen a so breakable drum, even my first drumkit I bought something like 150 euros.
I've been very naive because I could see it from the beginning and I didn't want to believe it.
I don't know how you all play with it.
Some people took me for a duck when I said 6 months ago that the drumit 5 wasn't ok yet.
There is a big problem of conception, fabrication and distribution.
The rims break, am I the only one ( I repeat I'm not a brute, I've even changed to thiner sticks since I try to play with it, I was allready affraid it could break )?
The kick breaks, I'm not the only one. The hihat makes his own life and breaks. I'm not the only one. The same for the cymbals.
So today I'm sure it's a poop and I would say to anybody not to buy it.
I should have kept in my head that a new product can have start problems.
But I couldn't imagine that clavia or ddrum could make a so bad job, by building in china, by selling something that has nothing from the ddrum4, just an unplayable, disassembling toy even a beginner wouldn't want.
I first tried to make the situation better by listing all what was wrong on my kit to help to ameliorate the product. Now I know everything is wrong from the matters to the factory. I'm sure of what I saw at the beginning and what I think now. We can see this kind of work when we go in a "all at one dollar" shop and where there are pressure coocker wish are not round or spoons you eat one time it breaks...etc.. I don't know what you got at home but it's the case for me.
So I asked for my money.I can sit on it.
The dealer say I have to see with the constructor and 2box say I have to see with the dealer. And both assure me I can enjoy on a breaking unplayable fudging disassembling toy.
This is how finishes all my headackes with it.
2box can keep the money and the product. I don't care I stop music now and I wish you all enjoy the fuckit 5 and bring it to hell.
Have you talked to the distributor about the broken things on your drumset, because they will have to send you new ones
(Hello, I'm from france and new here :) )
Hey, I planned to buy a 2Box today (with double mesh heads and hihat and snare stands), but you're about to make me doubt!
Pleease I expect some other comments about the 2box :(
It seems to be really awesome, but the hardware is as bad as that ???
I don't wan't my kit to break...
Roly,
See my earlier comments....
Quote from: Baby Samus on May 29, 2010, 08:51:23 PM
I have no problems with my kit after over 6 months with it and many more users here are in the same boat. Sure it isn't perfect and there are a few niggling issues but 2Box have been fixing those with updates. The hardware isn't brilliant but it does the job for a home user. It still costs less than a Roland TD-9, and sounds way better too - in my book thats good value for money.
Thomas is clearly very unhappy but it sounds like his dealer is not being very helpful - 2Box does not sell the kits directly so its up to the dealer to sort out his issues. If you look through the forums you will find many threads about the problems with the kit, and you will also find sound demo's and positive comments to make up your own mind.
I love my kit and it works fine, no hardware problems except for a couple of the rims coming loose but they just slot back in so not really an issue. The new rims are polycarb so it is nigh on impossible to break them with a drum stick. In the end you must read all the comments, listen to the demo's, and make up your own mind. Noone can decide except for you...
Quote from: roly on June 08, 2010, 10:12:18 AM
(Hello, I'm from france and new here :) )
Hey, I planned to buy a 2Box today (with double mesh heads and hihat and snare stands), but you're about to make me doubt!
Pleease I expect some other comments about the 2box :(
It seems to be really awesome, but the hardware is as bad as that ???
I don't wan't my kit to break...
buy it.
the guy who started this thread did not use his 20 years or so being a drum geek he has to many problems a violent kid on an instrument would cause, I have used my 20 years or so to learn and play, buy and sell drums and I have NO problems at all.
I have heard people that played for 30-40- years and many of them still suck, years of use is not a pointer too how experienced you are, only what a guy do in these years counts even if its 1 or 2 years.
Roly
Some people just don't have the luck they deserve
And some (other) people are able to break everything. Even Sonor hardware and Zildjian Z cymbals
There are plenty of drummers around the world playing with the 2Box without any problems at all
So: go for it
Quote from: puttenvr on June 08, 2010, 03:45:18 PM
Roly
Some people just don't have the luck they deserve
And some (other) people are able to break everything. Even Sonor hardware and Zildjian Z cymbals
There are plenty of drummers around the world playing with the 2Box without any problems at all
So: go for it
I am a very happy 2box drumit five user, the only problem I got is the weird cymbal/ride triggering sometimes.
and I am waiting for 1 extra cymbal, and a 14 inch tom.
but it is a great e-kit! :rock:
It´s sad to read Thomas story. He could´ve had really bad luck with his kit, but as stated earlier, it also depends on how you handle your gear.
From what I read his dealer ought to be much more helpful
From my experience, the e-kits I´ve owned have so far never broken (ddrums, Roland, DrumIt).
But I´ve smashed several acoustic cymbals, heads, hardware and even tom shells.
Thomas: Talk to the seller again and make sure he understands his responsibilities.
I wish you luck and hope you come back with new gear and a smile.
I do not know about you, but I am really getting sick and tired of all of the whiners on this forum. If you can not work out your issues with your kit, then sell it on ebay and you will get your money back and maybe even make a profit!!! The waiting list is still long and someone will buy it from you, as long as you are asking a reasonable asking price. You will not get top dollar for a kit that you mis-handled and broke due to your own carelessness. After you sell it, go and buy the other Roland and Alesis junk out there and complain on their forums about your issues or your lack of talent or other excuses that you want someone else to hear. In this world, you get what you pay for, as in "Caveat Emptor" and if you do not like what you have then turn it over to someone else through ebay or Craig's List. No one is holding a gun to your head to buy this kit and if you find out that its not for you, after you buy it, then sell it and move on. All of this whining is totally counter-productive to the very reasons why this forum was made in the first place. It does not accomplish very much, it waists space and brings the rest of down, that do not have any issues with this kit. Maybe its time, that we get back into a positive mode and post some constructive tips, suggestions or other ideas that will actually mean something. In the working world, its very foolish to complain about something and not offer a potential solution. People that do that are seen as whiners and usually end up out of a job at some point in their career. On the other hand, those who are able to meet a problem head on and come up with a successful solution, are usually the ones getting the promotions. Food for thought!
yesss!!!! finally you did it for me :D I was thinking to write about the same. Yeah this thread is making me sick as well.
Some people are getting sick and tired because of all these whiners and others are getting sick and tired because of those who hallow the drumit5 and deny all the problems. There are several users who have quality issues with their kit. In germany there is a good support by hyperactive but obviously not in all countries.
Let´s not make this an us and them discussion, shall we?
There are enough drumming sites with hardcore fans.
Instead, be serious and try to help eachother, that makes this forum and members more respectable.
Quote from: rythm on June 08, 2010, 10:02:28 PM
Let´s not make this an us and them discussion, shall we?......
Instead, be serious and try to help eachother,.....
I agree on this. If somebody post here about his/her issues with the set, is just simply because it seems to be the only place on the web, where people 'exchange' experiences and ideas around the 2box. There's not even a place like this within www.2box.se . Also, if somebody is whining ..is actually asking for help; if the solution were to sell the kit, they would have done it already. For instance, at the initial post Thomas says:
"Or could they explain how to play it to make it sound properly?", doesn't that sound like he's asking for advice?...at least it does for me!
I bought mine and still having issues, I'm waiting for that software update that hopefully will solve most of them (cymbal triggering, cross talk, metronome, mp3 support..), but if after that my problems are not solve, I would come here, there the 'community' is willing to help itself.
Yeah, it's true that it is a cheap set compared with TD20, but there are 2000 euros!!, for some people it's a lot of money, therefore, they expect the best of it, right?
Quote from: p929 on June 09, 2010, 05:52:57 AM
I bought mine and still having issues, I'm waiting for that software update that hopefully will solve most of them (cymbal triggering, cross talk, metronome, mp3 support..), but if after that my problems are not solve, I would com here, there the 'community' is willing to me itself.
Still waiting here too . thinking of downloading some recorded metronome sounds in several tempos to the module
Hey Thomas....As I understand it the guys at 2box have been trying really hard to help with your issues. It's a shame that you're not loving your kit as much as everyone else is, but please try and stay objective, I'm sure things will work out ok.
As for Cymbalzone issues, I followed Spoenk's advice from months ago (somewhere in some thread) and set the Ride to the "rim" pad type and it has played beautifully ever since. I also play it without the screw on so I can hit it flatly across the top of the bell, that really helps too.
Quote from: UC on June 09, 2010, 08:54:04 AM
Hey Thomas....As I understand it the guys at 2box have been trying really hard to help with your issues. It's a shame that you're not loving your kit as much as everyone else is, but please try and stay objective, I'm sure things will work out ok.
As for Cymbalzone issues, I followed Spoenk's advice from months ago (somewhere in some thread) and set the Ride to the "rim" pad type and it has played beautifully ever since. I also play it without the screw on so I can hit it flatly across the top of the bell, that really helps too.
what was Spoenk's advice? what do you mean by setting the ride to the rim pad type? can you explain?
Quote from: roel on June 09, 2010, 03:52:16 PM
what was Spoenk's advice? what do you mean by setting the ride to the rim pad type? can you explain?
You can set "pad type" under the triggersetting menu to different pads. Rim-thing didn't help me at all, same thing.
You know what, I tracked down Spoenk's post and it was actually about the bass drum ???
I'll check my settings when I get home, because I'm sure I've got my ride set to Rim right now, and haven't had any loud misfires since!
Quote from: UC on June 10, 2010, 08:22:37 AM
You know what, I tracked down Spoenk's post and it was actually about the bass drum ???
I'll check my settings when I get home, because I'm sure I've got my ride set to Rim right now, and haven't had any loud misfires since!
The problems with the cymbals is that the bell is on a small part on the middle of the cymbal, and the bell about 0,5 cm from the skrew
Quote from: rythm on June 08, 2010, 06:38:23 PM
Thomas: Talk to the seller again and make sure he understands his responsibilities.
Lets not forget, 2box has responsibilities to the seller as well.how can the shop help the customer if 2box doesnt help the shop?what is the shop supposed to do with the broken gear?they also paid for it,they also have warranty.
Its true,everything can be broken,even the thickest cymbal and heaviest hardware.. thats not the point of this discussion,it s about how this is going to be solved. and trust me,stating that you just simply play to loud or that you are a bad drummer ect,is not good for 2box' reputation.a drumset should be able to take some abuse.(see ddrum)
For 2box's sake I hope that that there arent much shopowners reading along,they arent waiting on this kind of hassle and will stick to roland or yamaha.not because they sound better,but simply because they have an excellent customer service.
Quote from: Calimero on June 10, 2010, 02:34:12 PM
For 2box's sake I hope that that there arent much shopowners reading along,they arent waiting on this kind of hassle and will stick to roland or yamaha.not because they sound better,but simply because they have an excellent customer service.
Not quite true. At least Roland don´t always have an excellent service. I know it from my own experience and my dealer, who helped me, knows it.
hi everybody,
I reply one more time because I got some time to loose.
May be I was one of the most unlucky,ok.
But what is wrong for 2box is that more than the alu rim that broke, the polycarbonate one break too.
May be I will receive a new kit between august and september but I've bought it in october 2009!
And I'm sure the conception problem will still be!
I don't wan't to get in all the dicussions I read.
The question is simple : what is the product? and how does it work?
The product isn't well made and it doesn't work properly.
Moreover, yamaha and roland have made new pad technology last year, cf dtx 900.
We can see on the web people who explain how they made their own kit themselves and I was puzzled when I saw that we can make a proper digital pad from a remo entertainement pad and when I saw the difference between the ddrum4 pad and the drumit5 pad which is not reliable.
Let's talk again in 6 months when the next shipment will be distributed and when more and more people will ,have trouble with this kit that isn't ok.
To answer to people who have nothing better to do to take me for someone who will break everything and think I could sell it, who would want a drumit5 with broken rims, stuck mesh heads and broken hihat?
I would tell to everyone who want to buy a drumit5 to read an advice on audiofanzine.fr or an otherone from one guy who wanted to sound it well on a record who ,said he would replace the hihat, the cymbals, the kick,...to get it well.
So this is not good work. Of course nothing as well as clavia or ddrum........
Let's see what will be ameliorated next year, I'm sure nothing could work before the drumit 6.
Hello Thomas
I think you should start to tell everyone the truth. You have been offered a brand new kit of the next shipment when it arrives next month. This will also have the brilliant new stand. It is a shame you haven't told anyone on this forum that piece of information. Maybe it could be that you just want to try and damage 2Box?
I can't believe how unlucky thomas is with his set, I've got my set now 3 months now and I've got the new update v.1.10 all is working ok and I've got now problems with my set at all.
Quote from: Insider on July 19, 2010, 06:13:23 PM
Hello Thomas
I think you should start to tell everyone the truth. You have been offered a brand new kit of the next shipment when it arrives next month. This will also have the brilliant new stand. It is a shame you haven't told anyone on this forum that piece of information. Maybe it could be that you just want to try and damage 2Box?
Is this true, Thomas? You will get a new kit free of charge and still complain?
i've had my kit for 9 month now...only one problem with a loose trigger connection (resoldering was not that hard) ... i'm not having any troubles, just customizing it a bit ...
Quote from: rythm on July 20, 2010, 02:01:16 PM
Is this true, Thomas? You will get a new kit free of charge and still complain?
If that is true, I can't see any reason to complain - a brand new kit with a newly designed rack and no charge? Sounds like a good deal to me. I know Thomas says this has been going on for many months and of course that is not too good, but surely this offer to him shows the honour of 2Box as a company and good customer care ???
Quote from: Baby Samus on July 20, 2010, 03:07:27 PM
If that is true, I can't see any reason to complain - a brand new kit with a newly designed rack and no charge? Sounds like a good deal to me. I know Thomas says this has been going on for many months and of course that is not too good, but surely this offer to him shows the honour of 2Box as a company and good customer care ???
Exactly what I´m thinking...
Quote from: Baby Samus on July 20, 2010, 03:07:27 PM
If that is true, I can't see any reason to complain - a brand new kit with a newly designed rack and no charge? Sounds like a good deal to me. I know Thomas says this has been going on for many months and of course that is not too good, but surely this offer to him shows the honour of 2Box as a company and good customer care ???
Quote from: rythm on July 20, 2010, 05:05:42 PM
Exactly what I´m thinking...
Hey guys,
for all of us who are able to play our kits everyday, it sounds a nice deal, and it really shows the compromise of the company (compromise or responsability??)... but for someone who paid such amount of money might not (yeah...it's cheap for its features..but it still expensive..). Eventually he'll get a set 10 months later. I know that 2box has not a bunch of kits to replace inmediately when these kind of things happen...but wouldn't you be pissed off also if sth like that happened to you?
Quote from: p929 on July 22, 2010, 05:41:20 PM
Hey guys,
for all of us who are able to play our kits everyday, it sounds a nice deal, and it really shows the compromise of the company (compromise or responsability??)... but for someone who paid such amount of money might not (yeah...it's cheap for its features..but it still expensive..). Eventually he'll get a set 10 months later. I know that 2box has not a bunch of kits to replace inmediately when these kind of things happen...but wouldn't you be pissed off also if sth like that happened to you?
I would be pissed off - IF the problem was not solved. Bit Insider claim Thomas hets a brand new mig, and he keep complaining. Now, if that's true I think he should stop whining.
Quote from: thomas on July 18, 2010, 07:59:11 PM
May be I will receive a new kit between august and september but I've bought it in october 2009!
Quote from: Insider
You have been offered a brand new kit of the next shipment when it arrives next month.
For me both statements fit together. Thomas said he will receive a new kit between august and september and Insider said almost the same. So maybe we let him be "pissed off" one more month and wait what happens?!?
Manfred: No problems for me. I´m perfectly ok with people having different opinions.
And feel sorry for the guy if he got a kit that have had several problems from the start.
I just got tired reading the same complaints over and over though he says he´s gonna get a new kit.
I believe saying things like DrumIt wouldn´t work until model six isn´t serious.
And just dissing the company who apparently will give the guy a brand new kit (next shipment could mean the new rack included?) is a bit low.
Hopefully he will get things sorted out and be happy in the end :)
Here we go again,
Some of you seem not to understand why I complain.
Did I lie?
I even read from someone who doesn't know me that I'm a violent kid.
Do you nonsense or what?
Is it not objective to tell what happened for me even if it's difficult to hear.
People who know me know that I'm careful and didn't I say that my old dtx press 1 still works? my old piano I got at 5 years old too, even if it has been beaten sometimes.
Of course I didn't have so much drumlessons I would have wanted. May be madmanidon't know what is a genius drummer but what kind of person can say "look at me I've got the way and no more to learn" and pretend to practice a discipline correctly?
Some of you think that I receive a new kit and it's ok.
I've known it since the end of june for august. Did I lie?
Where is it?
Is it to phone to my dealer or to me to say it's ok you can sleep for one year and it's cool that some of you call working hard to resolve this situation ?
Is it not easier to phone to the factory to say send him a kit?
For one year I only see bla bla bla.
And I read I'm not objective.
What is objective is that the kit isn't reliable. Even a beginner kit doesn't break from each part each 2 hours.
What is objective is that I will wait again, and may be I will receive a new kit probably next year and I will have to sell it to get back my money and return to square one.
So I've been clearly defrauded and I will have to defraud someone else to get back my money.
And some of you think it's a shame I take things this way, probably 2box members...
I would like to see how those people would take things in this situation. May be they could lend me their kit untill I get a new one. I'm not sure they would go on saying
"whaow! what a good deal" with no money and no kit.
I would like to know how a musician with not a lot of money could make concerts, repetition or jam session in this situation.
How would it happen for a famous drummer? : " hello! the kit I promote for you broke and I have to play with it tonight"
"ok don't move give us 12 hours".
Of course people I made sick are no so sick than me...!
I dunno....I'm not the first person to feel there is something odd about this thread. To have one kit so horribly bad in every way? I've been playing drums for 30 years and have had every e-kit starting with a huge Simmons kit in the 80's. I'm a heavy hitter too, using 5B's. This kit can take it. Broken aluminum rims? What are you hitting it with? Is there anything you like about the kit? I understand no product can satisfy everyone, but all the breakdowns you claim to suffer make me wonder a little. Why didn't you take it back to the store for a refund in the very begining?
hello evy,
My rim have never been in aluminium, the aluminium one were made in the preproduction kit and they have been broken by other customers. My kit was made with polycarbonate rims and they broke too, not only for me. Of course I returned the kit to the store at the beginning.Of course I know that every products can have start problems.
Of course I can't understand to be taken for a ride for one year.
Where is the guarantee?
Did you read the thread from the beginning, or the first one I wrote?
I used to play with 6a sticks on accoustic drum, signature stick like 5b on dtx press and 5a on 2box.
Of course it's very odd.
And it's only after all the other troubles I had that the rim broke.It's because of this last problem which is a major problem for me that I decided not to insist.
How could I replace my rim every day if more than to be absent, the distridutor sabotage the kit when he says "we will test again your kit and replace the snare and the 3 toms".
What do I have to understand when I hear that they have all separate parts but that they can't make a kit with them...?
My kit was never like a kit that goes out from the factory.
What do you think I do for one year with no drum and no money ?
I begun to be confident and now I'm fed up, who shouldn't.
If everything you say is true then of course you have a right to be upset, but your experience seem to be unlike everyone here on the 2Box forum...which of course is why people are questioning you. I hope 2Box gets you the new kit soon. From my point of view, this is the best e-kit for the money hands down. Like i asked, is there anything you like about the 2Box kit?
Evy: It is not that weird to have a new thing breaking down fast. New things are made in china by people who haven't a real electricy education, but they work fast och cheap. So some things work and some wont those days:
I bought a new motherboard for a friends computer, and it was dead from beginning, so it got replaced. I bought a TV that broked after just a few month (the display started frooze och flimmering). I bought a pair of mobile mp3-speakers, the input was broke on the first one, got it replaced, then the second ones usb-input broke (!?) so got it replaced again, now its working really good.
I'm not defending the delay 2box or the shop tortured Thomas with, I'm just saying sometimes you just have really bad luck with new things, I'm usually one of those guys who have bad luch with new bought things. My 2box kit however have never had any problems at all, and several people drum on it (and I drum almost every day now). Having it in homestudio in which I record several friends rock/hardcore/metal bands and it survives and doesn't get a scratch :p.
hwasser...Ummm, I gues it could be considered relatively normal for something new to break down. It's not something I notice a pattern in when buying stuff, and I have all the household items, newish computer, flat screen tv, all brand new appliances and now the 2Box.
Unlucky? WHo knows. I NEVER have a problem with my electronics. Most things are easily replaced/warrantee etc. 2Box should be no different. I hardly think we can sit here and blame China. If you look around your house you'll notice most things are made there from your light switches to your tv. Is you entire house breaking down? My 2Box as well...no probs with the electronics, just a black rim issue that does not impede the performance. It just seems odd to me that Thomas has sooo many problems in one kit, it's tough to swallow. And if 2box is doing what it can, then fine.
Yes I would agree with your statement about China. They have far superior manufacturing facilities to many countries including the U.K, and obviously coupled with cheaper labour it makes sense for companies to have their equipment built there. Its not the 80's any more lol ;).
What troubles me about this story is that it still is not clear who is causing the issue for Thomas, the distributor he bought the kit from or 2Box themselves. I can accept that Thomas may have gotten a kit that has many broken parts - this seems perfectly possible and not sure why he would lie about it. It is also true to say that most of us have not had the same problems as Thomas, therefore we know the majority of kits are working well enough that most of us are satisfied.
If the distributor is the problem, then this is not really to do with 2Box and just bad luck that Thomas has gotten a poor kit and poor service.
If however 2Box are not being forthcoming with assistance, then indeed it is down to them.
So Thomas, where do you think the problem is - 2Box or the distributor? We can say for sure that many kits are working fine, so you just need it replaced - who is at fault here?
Hello folks !
I did not really follow the hole story here, but it seems Thomas has a lot of problem with his kit.
In my case, I only have problems with rims and one cymbal (crash zone triggering doesn't work anymore). The last time I sent back my toms and snare they did not exchange the pad, but simply fix the rims with a kind of glue and rubber. Of course, all the "fixed" rims broke again and I have to send them back.
This time I really hope they gonna exchange the pads.
Now the question is : do my french distributor have pads to exchange ?? Usually, it's a pain in France (as a lot of other things) for the warranty and services (they never say what is really going on). So I really hope someone on earth or moon can do something.
That probably depends if the french distributor actually ordered spare parts!
Of course stuff will break! But, it is a small, new company, with limited resources.
The product is the best, but they have nowhere near the research money that Yamaha or Roland has.
They don't have a large organization behind their back, with all the logistics, and servicepeople.
If a breaks, buy a new one. Same with acoustic drums or a guitar, they won't last forever.
If a cymbal breaks, return it, and get it fixed, or a new one!
But remember, it's not like there is a warehouse with hundreds of kits ready.
Everything made is out the door, and the backorder log is quite long.
BTW, I was at the factory, so to speak, yesterday. Very cool.
Yep you're right it's a small company and I guess we've gotta wait a bit to get new stuffs and spare parts. But I'm not angry, just a bit frustrated not to be lucky with my kit. I hope my distributor will do something good to fix the problems.
Keep you in touch !
hefu...nice that you got to go to the factory!!! Anyway, I think the point is the complaint most seem to have is if something breaks they CAN'T buy/get a new one. Or simply add to their kit. I love the kit and am in no way trying to bash the company. The other thing is I understand it's a small company but if demand is so strong, where are the capital investors pumping cash in and pushing product out? Just wondering.
Actually, I would invest in the company if I had the money!
Anyone not knowing much about e drums, this thread is a real bummer. I own Alesis (machine gun king), Simmonds (machine gun king), Yamaha DTXtreme 2.0 = triggering not on par with Ddrum (thus not on par with Drumit 5). Drums get hit, they may break. A strong young lad full of energy pounding on any kit can break something. I use to break Paiste cymbals, I hit them very hard. Paste, a cheap not well made unit, I think not. The tone of the complaint "do not buy Drumit 5" is to me, a poor way to communicate. Don't buy it, but help me while I complain, cause loss of sales, but support me and get it fixed. Sales are lost, profits not to be had, people trying to make a living not paid. They did not break just by sitting all by them self in the living room. Something happened to make them break. So it's ok to trash the brand, ask for help, and leave. This thread stays and people not knowing squat about electronic drums are turned off. I say this thread should be deleated. I have been playing electronic drums for over 30 years. Drummit 5 is the result of decades of expierence. So easy to say something is not good. Paste cymbals must be junk, because, I, when full of energy and bad technique decades ago broke them. Don't buy Paiste cymbals cause I broke them, and the store would not give me a replacement. Paste cymbals are of the highest quality. Drummit 5 is a specialized kit, far beyond the Roland and Yamaha technology. The triggering and sounds cannot be beat (no pun intended). I do not like this thread as it discourages would be customers away from purchasing Drummit. Without support, who else will devolop a drummit like product? No one! Then it's back to Roland and Yamaha's stuff and sound and triggering wise, they are second rate. Stuck with a wanna be electronic product. I paid over three grand for my Yamaha's. The first gig it dropped snare notes so I had to change the triggering, and loss dynamics. Poor triggering technology. I bought a lot of stuff over the years, and this thread is giving Drummit a bad rap. Regardless if something broke, and when objects are hit, like Paste cymbals, you can break them, using tact in resolving a problem, not at the expense of those wanting to help and make a living selling Drummit products, should be taken into consideration. Wanna hear a Rant. I am tired of Yamaha and Roland's attempt at e drums and very glad at least a company has the guts and vision to offer something better, and different. Every product has flaws of some sort. If your looking to purchase something that sounds and plays as close to acoustic drums, my money goes on Drummit. Woops, I just broke the keypad on my computer by pounding too hard on it. I guess I'll never buy Dell products anymore.
Drumsonly2002: I agree with almost everything you wrote. And just repeating his complaints here won´t help him much, I thought he got that figuered out by now.
But, I don´t believe this thread should be deleted - for the simple sake of freedom of speach. People who visit this forum are able to read and think for themselves and will find out that an overwhelming majority here love their Drumit 5!
Drumsonly....while I agree with most of what you say(thread should not be deleted tho), there really is only one person on this thread saying don't buy. That would be Thomas. The rest of us are generally very happy with their kits! I dare say if you went on other edrum forums you would hear people complainaing about roland, yamaha or alesis products as well to some degree....you can't please everyone all the time.
I also bought and broke Paiste cymbals very easily at one point in my drumming past! I stopped using them not because they broke, but because they are more expensive than the others, something Drumit doesn't have to worry about in terms of competition!
Hi,
deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.
I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.
Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.
I hope for both sides Thomas' problems can be sorted soon either way!
Manfred
Quote from: Manfred on September 17, 2010, 06:50:20 PM
Hi,
deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.
I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.
Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.
I hope for both sides Thomas' problems can be sorted soon either way!
Manfred
Amen :patbat2box:
Quote from: Manfred on September 17, 2010, 06:50:20 PM
Hi,
deleting a thread because it is a critical one does not solve any problems. Parts of the hardware are definitely weak and need to be improved. Obviously 2Box does also know this and it seems that they do improve the kit. Comparing to the first edition we have other rims, hihat holder. And as you can see at the MKII kit there will be a sturdier rack and snare stand. And the software is also getting better. But there are still a lot of things to do and the forum is a good input for 2Box even if there are a few "unfriendly" threads.
I can understand that people who payed the kit one year ago and still don't have a working kit are annoyed and impatient. I am also a bit because we still don't have a working sound editor from 2Box and the problem with the cymbal-triggering is not solved.
Having a good idea or product is not enough to be successful. A good quality and a good service is also necessary to survive at the market. The quality is getting better and at least in germany the distributor hyperactive provides a good support. 2Box used the first customers as beta-testers and so some bad reports are consequential.
I hope for both sides Thomas' problems can be sorted soon either way!
Manfred
Agreed thread should not be 'sanitized' just because it isn't positive feedback from 2Box's point of view. This isn't the v-drums forum after all ;-)
However I don't think it is fair to say 2Box 'used' early adopters of their kit as beta-testers. They put a product out for sale, and like many other products put on sale it isn't perfect, but at the same time no-one forced us to buy it, nor were we testing it in any way for the company. We all had a choice in buying it, and we also have a choice whether to give 2Box feedback or not. Most products (if initially successful) are refined and improved over time based on initial feedback and sales - this is no different.
+1 for Thomas' problems to be sorted out....
hi,
Sorry manudubien but I'm affraid you can worry about your rim and cymbal, You seem to live in france and you had one of the problems I had. I think that Algam the french distributor sold as first kits preproduction kits on which they replaced aluminium rims by plolycarbonate one, from which the problem from the rubber I had too.
I remember to everyone that the product is not yet commercialised, that means the start problems would begin soon, when a lot of kits will be sold.
Of course we were beta tester.
My problems come from the distributor and also from the product.
When it was made the rims were in aluminium and it has been sold to beta testers.
So when a few kit were on the market and broke 2box quickly decide to replace rims by plastic one to follow the demand, certainly.
A second serie whose my kit was sold and tested by customers.
The product isn't yet really commercialised and it's presented as the ddrum5 for more than 2 years now.
Clavia or ddrum a little company? let me laugh.
And what do I hear when I ask to french stores where it is? that they would probably not sell the drumit 5 because of all the problems there are.Did I invent it or does it come from me?
Of course a paiste cymbal or a head has a limited life and break.
But it's not like a kit that is unusable, unreliable and breaks from each part every 2 hours.
On a normal drum, you break your stick on the rim and not the opposite.
Of course you don't see a lot of threads like this one.
People who don't like the kit don't loose their time and their money by writing. They just forget 2box and buy other kit they can play.
There is a big responsability for my distributor who took me for a ride, defrauded me and deleted me from their forum but what I think 2box don't tell us is that there are more problems it seems.
On this forum most of you find the kit cool but the bad reputation of the drumit 5 is real and I don't invent it.
Do I have to remember one more time what a constructor guarantee is ?
As I allready told, I was firstly septic about the product but I decided to be confident because of the situation about the market and the other products.
Then, I've been defrauded and then I noticed that more than a commercial and fabrication problem, there was a conception problem.
Of course I won't use it and I would play on premium accoustic drum for months if I had got back my money.
And of course I would be able to use my heads, my cymbals and even my sticks more than one year before it breaks and more than this they would sound the same way at each time I beat them the same way.
In fact my error was to be confident and patient.
I said yes when 2box or algam said me to give them 3 months. then I said yes when they asked me to give them 6 months but I said I wouldn't wait for years and during all these months my kit never stopped to break.
Of course I've been angry for 6 months.
And now one year, no news, no more confidence in the product nor in the distributor nor in the constructor.
I've nearly forgotten that I used to play the drum and I don't dare to think how I will do to get a drumkit such headackes I have.
Clavia a small company?
Yes. Very much so. There is no comparison between Roland or Yamaha and Clavia. My guess is that Roland Scandinavia has a bigger revenue than Clavia does!
Ddrum a small company? Who cares, ddrum is not a player anymore!!!
2Box is a VERY small company, more or less two people!
And, I haven't heard any of them saying that this is ddrum5? Have you?
DrumIt5 has nothing to do with ddrum!
Also, to say that the first people who bought it are betatesters, no way!
But, one should know, with virtually ANY product, that the first series might have some problems.
That's why I never buy a brand new carmodel, I wait a year.
Actullay the same that I've done with the 2Box.
Quote from: hefu on September 21, 2010, 07:13:41 PM
Clavia a small company?
Yes. Very much so. There is no comparison between Roland or Yamaha and Clavia. My guess is that Roland Scandinavia has a bigger revenue than Clavia does!
Ddrum a small company? Who cares, ddrum is not a player anymore!!!
2Box is a VERY small company, more or less two people!
And, I haven't heard any of them saying that this is ddrum5? Have you?
DrumIt5 has nothing to do with ddrum!
Also, to say that the first people who bought it are betatesters, no way!
But, one should know, with virtually ANY product, that the first series might have some problems.
That's why I never buy a brand new carmodel, I wait a year.
Actullay the same that I've done with the 2Box.
Of course we're not beta testers, but
in fine the idea is more or less the same : they wait for us to tell them the problems, then they change what needs to be changed and second batch of customers have less problems. This is the same for absolutely everything : drums, cars, cookers, tv, computers, playstations, even food !
What is bad, it's the fact that we don't have a normal after-sales service. Usually, when you break something under warranty, and I DO mean it's normal cause nothing's perfect, they just have to exchange it and we're done. But here in France this is clearly not the case.
Then I know my kit comes from the first batch, so I knew I would have some issues, and I accepted it. But when I saw they "just" fixed (I mean the french distributor) my rims using glue instead of exchanging it.... It's not normal ! I'd prefer them to tell me they don't have extra pads for now, so I have to wait.
Now they're thinking whether they will fix them again or exchange the pads...... It's just unbelievable !!!!
I know the after-sales is not 2box's problem, not directly. But what we want is simply the truth. We know it's not easy when you start a company, espacially when a lot of drummers is waiting for you, but we just want to know what's going on !
Sounds like the service in France is rubbish - I've had none of those problems and I'm in little Scotland! It just sounds like poor service from your distributor. Hand in Hand are the UK distributor, and I have had nothing but excellent service from them.
No problems with the German distr. either.
Fine service !
Quote from: Baby Samus on September 22, 2010, 03:51:50 PM
Sounds like the service in France is rubbish - I've had none of those problems and I'm in little Scotland! It just sounds like poor service from your distributor. Hand in Hand are the UK distributor, and I have had nothing but excellent service from them.
Loooove Scotland! Lived in Edinburgh while my wife did her masters! Great country!
Swiss distributor....excelent!!!, no problem at all, I told him because my cymbal was malfunctioning (c.f. one post of mine) and today I got a new one. Great service
I have no problems with my kit after over 6 months with it and many more users here are in the same boat. charms (http://www.charmsthomassabo.org/thomassabo/)
Therefore: topic title can be changed in
will it work 6 months?
or in my case 15 months
No problems here either! Apart from a black rim issue(little o-rings broken) but doesn't effect playing.
Anyone know if Thomas got his new kit yet? Is he happy?
Hi,
No kit nor money today. I haven't played for more than one year no.
No more comment to say about this total failure.
Quote from: thomas on October 28, 2010, 06:29:46 PM
Hi,
No kit nor money today. I haven't played for more than one year no.
No more comment to say about this total failure.
I can't believe that...
Quote from: thomas on October 28, 2010, 06:29:46 PM
Hi,
No kit nor money today. I haven't played for more than one year no.
No more comment to say about this total failure.
Hi Thomas
So are you saying that you haven't had your replacement kit yet?
Thanks
Scott
Hi Thomas
We have found out some information for you. The shipment that was destined for France was delayed 2 weeks because of the shipping company (they sent it to the wrong part of the world!!!!!) So you haven't been forgotten at all with regards to your kit, and you should hear from your distributor soon.
Hope this info helps
Regards
Scott
2 box, My distributor or anybody can say what they want, I don't believe anyone now.
All what I heard from the beginning was wrong. Everyone in this story has never stopped lying to me for more than one year.My hypothetic, virtual, unusable unreliable "drum" is travelling all around the world... and what else?!!
I'm not waiting for the next chapter of this bad joke, I'm not so stupid.
So, in the case I receive this "product", what Idon't believe anymore, I sell it immediatly.
Who want it? I sell it for 1900 euros. Make offer.
Moreover,
I noticed that this forum is like all the forums : some people, allways the same have interest to promote the product anyway that people can only read "it's the best bla bla bla".
Hefu, Where did I hear about a link between clavia, ddrum and 2 box?
I read it in the press, I heard it on demo videos, and Bengt told it to me.
It's like that it was presented so stop putting my leg.
May be the directors are only 2.
Don't we see one or two clavia on each scene of the world, nearly more than roland or yamaha.
3 years we hear about this "famous product" that will be available soon!
For the time we hear all sort of bullshit about this hypothetic product I had the time to make a world tour and to make my own kit myself.
Of course it doesn't take one year to make a kit and of course I should have got back my money
Of course there is a connection! Bengt started both Clavia and 2Box.
He also left clavia later on.
But, as I said earlier, Clavia has nothing to do with ddrum nowadays, 2Box has nothing to do with ddrum.
Well, except for the fact that Bengt was involved a looooong time ago in the making of ddrum.
And there is no ddrum5, since ddrum will never build one.
Drumit5 is a brand new product, not evolved from ddrum4.
You know Thomas, it's not you are the only one in the world having problem with stuff breaking, and delays in shipping.
For your sake, though, I really hope thing will turn out well, and you'll have a kit that you are happy with, either 2Box or something else.
Quote from: hefu on October 31, 2010, 08:15:57 PM
Of course there is a connection! Bengt started both Clavia and 2Box.
He also left clavia later on.
But, as I said earlier, Clavia has nothing to do with ddrum nowadays, 2Box has nothing to do with ddrum.
Well, except for the fact that Bengt was involved a looooong time ago in the making of ddrum.
And there is no ddrum5, since ddrum will never build one.
Drumit5 is a brand new product, not evolved from ddrum4.
You know Thomas, it's not you are the only one in the world having problem with stuff breaking, and delays in shipping.
For your sake, though, I really hope thing will turn out well, and you'll have a kit that you are happy with, either 2Box or something else.
Amen to that.
Quote from: hefu on October 31, 2010, 08:15:57 PM
Of course there is a connection! Bengt started both Clavia and 2Box.
From the Clavia site:
Clavia was founded in 1983 by Hans Nordelius together with Mikael Carlsson in Stockholm,
Sorry, my bad. Bengt was one of the developers of ddrum.
I actually met him the first time ca 1987 or so.
I don't care about all what you can say. I don't care about ddrum, clavia or 2box's story.
The law says that a return to the factory for defectious or broken part under guarantee mustn't be more than 3 months.
13 MONTHS? A shipping delay? pfff....
hope what you want, where is my money?
how can anybody think that I will be ok when I receive this " kit".
More than one fudging year!!!!!!
Where is my fudging money? Where is my fudging time?
I've lost my time with 2box and 2 box has stolen my money, that's all.
Aim afraid its not 2box that stole your money! The reseller is the one to blame. I think the best way to go is visit your dealer return him the kit and ask (demand) your money back. If he won't, sue him (or hit him!!!) Most people like there 2box kit. Its a bloody shame that your dealer let you stand in the cold.
You can also use some guerilla tactics. Go to the shop on a busy day and give every customer a flyer with your complains. I'am pretty sure they will give you the money back in no time. If not go back the next day and repeat your action. I used this tactic once and it was very succesfull :rock:
Rudiman, you are correct. Not 2Box´s fault.
Although, I wouldn't go so far as to actually hitting the dealer...
Hitting the dealer was a joke ;D so warning..warning don't hit the dealer!
Quote from: rudiman on November 04, 2010, 07:27:56 PM
Hitting the dealer was a joke ;D so warning..warning don't hit the dealer!
:P
So what is a constructor guarantee?
In my dealer's texts is written that they have no responsability with defectious article and that customers have to deal it with the constructor ( what I don't approve but...).
A constructor guarantee means that every defectious or broken article in normal use must go back to the factory to be replaced or repaired as a new one in three months maximum, what is impossible because a simple exchange takes more than one year.
Of course my dealer is a thief, but from the source to the customer every dealer is responsible about what he deals.
Nor 2 box nor Algam nor my store are honnest. The law protect my store and Algam and if I want to go to the court against 2 box I should spend more than the price of the article.
No one has hold what they told me, from 2 box to my store. But all of them say it's the other's fault, what is very puerile.
Of course this problem could be resolved in one month but it's only my interest.Of course it would take a few minutes to decide to send a new kit from the factory.
But my store is outside from the beginning, giving me algam contact which normally only deals with stores, which told me first that it could take 3 months, just enough time to sabotage my kit more than the factory which made it anyhow. Then no possibility to get back the money.
I took contact with 2 box, the constructor which had decided to fix a 2 years constructor guarantee, engaged to resolve the problem in one month, then in 3 months then in 6 months and finally 13 months!!!
And I understand after one year that everybody lied to me to get some time, just not treating this case like an exceptionnal case and waiting the next shipment to give me a kit if may be one stay.
It's because of 2 box and algam first engagement that I decided not to get back my money from the beginning but at this time they knew that it would take one year.
All these things are bureaucrat things and even a normal bureaucrat can take is phone.
What is a technician thing is to see objectivly if an article can live a determinated period to decid to fix a guarantee or to decide to sell it or no from how it happens in normal use consonant with how he would promote it.
We could talk or write a very long time about this absurdity but it's more simple.
the quality is not here, the product is not reliable, the customer service doesn't exist, the constructor cannot practice his own guarantee so I should have got back my money from more than 6 months.
I paid my store which paid algam which paid 2 box.
Now my money is gone.
One last question, Did 2 box sell this " famous " ( virtual, unreliable.... ) new kit maybe I would receive ?
I ask this question because I don't think algam would buy me a new kit, I know they are croock, and they told me they would give me the " new" kit and I would give them the old one ( then they would be able to sell it to another unlucky drummer and make one more profit on their scam ).
If 2 box "graciously " send me a new kit after one year and if algam didn't pay this kit I should send back my old kit to 2 box but not to algam.
Algam is able to put again this broken kit on the market then they would sell 2 kits and buy just buy one...
Anyway, our friend upper is right I should hit Thibault Coutansais from Algam as I allready told him and of course I told it to Bengt too even if we have laugh together about it at the phone.
One day I will certainly be angry enough to go to the annual music meeting only to break some faces and to hit all the liers with the drumit5 hardware and to pass the pad around their neck through their faces.
Sorry for non-french readers, but it's gonna be easier to explain what I'm gonna explain.
Je pense que tu devrais demander des preuves. Si ton nouveau kit est bel et bien parti, il y a forcément des traces (bon d'envoi, de réception etc....). Exige ces preuves à Algam. Sinon vas porter plainte, sans même passer par la case menaces. Je pense que tu as attendu bien trop longtemps, et que tu aurais dû le faire il y a bien longtemps.
Renseigne toi également sur des sites comme 60 millions de consommateurs. Ils peuvent être d'un grand secours, et il y a plein de gens qui peuvent t'aider. Certains avocats donnent aussi conseils gratuitement.
Ne lâche surtout pas prise, pourris les tout ce que peux ! Algam sont vraiment à chier à tous les points de vue ! N'oublie jamais que le client est roi, et que si tu as gardé toutes les preuves de ta bonne foi, tu gagneras forcément en cas de procès !
Bon courage pour la suite !
60 millions de consommateurs, c'est une bonne idée. Il y aussi UFC-Que choisir.
Ils font eux-mêmes les démarches et ont des avocats, et généralement personne ne leur résiste.
Je suppose qu'il faut quand même être abonné pour bénéficier de leurs services.
nan mais les gars vous croyez pas que ça fait longtemps que c'est fait?
j'ai signalé l'arnaque aux assos de consommateurs et j'ai contacté la répression des fraudes il y a plus de 6 mois.
comme je l'ai déjà écrit algam ne traite qu'avec des détaillants habituellement.
Le seul recours en justice possible est d'assigner mon magasin la boite aux rythmes paris en justice.
Il est bien écrit dans leurs conditions de vente qu'ils n'ont aucune responsabilité en ce qui concerne les défauts de fabrication et les garanties constructeur. Ils auraient même pu me facturer le retour chez algam.
Nous avons tous autour de nous des gens qui se sont fait arnaquer de la sorte avec tous types d'articles et c'est insolvable.
De plus le simple fait d'engager un avocat me coûterait plus cher que la batterie et ça trainerait encore 2 ans au moins.
On sait bien que le système français est pourri jusqu'à la moëlle et que de nos jours plus personne ne fait face à ses responsabilités.
le client est roi? non le client est un pigeon à la solde du marché sur lequel il n'y a plus que de la camelotte et la justice n'est là que pour protéger ces ecrocs ou pour encaisser l'argent des pauvres.
Sur les sites français quand je raconte cette histoire on commence par me prendre pour un relou puis on m'efface.
Les suèdois sont un peu plus objectifs mais tout aussi inefficaces.
Bien sûr que si j'étais riche ça se passerait autrement.
merci quand-même pour votre soutien.
Manudubien, how did it happen for you about your rims?
Did algam stick it themselves, did it work?
For me it was catastrophic, no need to tell it again.
Does your hihat and cymbals work properly or do they make their own life themselves like mine.
May be it has worked better since the last update, I don't know because my broken sabotaged kit is unmounted in its box.
They fixed the rims by changing this little rubber part that breaks so easily. It was quite fast, but it's the third time I have to change them. And for this time I had to wait for more than one month to get my pads back. Algam lied to me and La Baguetterie of Strasbourg. We had to scream on them to get something. So La Baguetterie of Strasbourg decided to exchange the snare pad (he ordered some pads in advance in case of broken rims).
For the hi hat and cymbal pads, Algam simply exchanged them for new one. No problem for now.
Of course I'd rather get new pads each time, but I still can survive for now. I always will ask for replacement the time my kit is under warranty (even if it's hard to get new pads).
Thank you for this information.
That means that more than a rubbish french service, the product isn't ok.
A 2 years guarantee means that nothing has to break for 2 years.
I understand better why serious stores don't want to sell it.
I've been to naive for one year, I had seen from the first day that a plastic rim hold with 3 elastics couldn't be ok.
So no one wants to give me back my money, I can't play anymore.
I know what I have to do now, I have nothing to loose so I'm gonna act.
I leave this forum now.
Quote from: thomas on November 08, 2010, 01:31:42 PM
Thank you for this information.
That means that more than a rubbish french service, the product isn't ok.
A 2 years guarantee means that nothing has to break for 2 years.
I understand better why serious stores don't want to sell it.
I've been to naive for one year, I had seen from the first day that a plastic rim hold with 3 elastics couldn't be ok.
So no one wants to give me back my money, I can't play anymore.
I know what I have to do now, I have nothing to loose so I'm gonna act.
I leave this forum now.
Have to ask... How old are you?
QuoteI know what I have to do now, I have nothing to loose so I'm gonna act.
I leave this forum now.
does'nt sounds like a smart move to me..