Hey guys, my kick plate did the same but fortunately it was under warranty. As far as i know the spring is called a Helicoil. That is a generic name. Sometimes called a screw thread insert. Usually used in soft metal to stop the thread stripping or to repair a stripped thread. There are kits available on line to repair them.
Hope this helps a bit if you try to repair it.
Hope this helps a bit if you try to repair it.