But... Why not spare parts ????

[Manuel]

I need desperately a new cymbal to add at my set, after 1 year of purchase, no spare parts...
Not good...
Why ? I don't understand this policy from the factory of 2 box...

ps sorry for my English...
Manuel

[a700256]

I totally agree with you and have been after my dealer to get one from 2box since I bought my kit earlier this year. In a way, they deceived everyone by displaying their demo kit at the various music conventions with the extra cymbal. Even the brain has an extra input for an additional cymbal. It makes me wonder if it was going to be part of the original offering and someone at 2box decided to only offer two cymbals as a cost cutting move. I can tell you that as much as I love my kit, 2 box support has got to be the worst in the industry when requesting additional accessories, especially if they should have been included in the first place! (Scott, you need to pay more attention to this specific problem before 2box gets a black eye from it, as I am sure we are not the only two Drummit 5 users that are complaining about this issue !!!!!!)

[Evy]

This has been discussed to death on here.  The company is simply trying to keep up with demand on the kits first, spare parts will be considered later.  Don't think it's a cost cutting move.  Some distributors may break apart kits to make this happen, but if they have trouble even getting kits that will be hard to do.  We all want extra cymbals and pads but will have to be a little more patient.

[Manuel]

"...will have to be a little more patient...."
1 year...
no no, not good...
 

[a700256]

If this problem is still happening, then it has not been discussed enough. Once spare parts become available to everyone, then it will go away once and for all. Until then, its "the squeaky wheel gets the oil" approach of getting what you need from a manufacturer. In a normal retail environment, this should not be necessary if the company involved has good reputation for integrity and after the sale support for their customers.

I can understand that 2box needs to get their production in line with customer demand, however they also have a responsibility to their current customers and need to support their needs as well. What we are requesting is not unreasonable and it would not even be necessary, if they would supply the correct amount of cymbal pads to begin with. So as far as I am concerned, being a little more patient will not yield any favorable results, especially if the company in question is mainly concerned with future sales only! Besides, were do you draw the line with "being patient", after 1 year, 3 years, 5 years or when the extra parts are no longer available because the next model has been released???

[Evy]

Agreed.

[roel]

I totally agree with you all guys, I want 1 extra cymbal and 1 extra tom pad also that new mk2 rack.
but Iam not the only one so 2box what about spare parts?

[boekhour]

Back after a couple of months and to my suprise spareparts are still not available?! 

I'm not going to be polite anymore and I think this is a fu&^%&%cking shame! Selling kits to new customers is nice for the revenue, but the ones who invested in you as first early adopters should be taken care of in a good and well behaved manner. So please 2box for the last time, give us our spareparts!

[madmanmafimardi]

Back after a couple of months and to my suprise spareparts are still not available?! 

I'm not going to be polite anymore and I think this is a fu&^%&%cking shame! Selling kits to new customers is nice for the revenue, but the ones who invested in you as first early adopters should be taken care of in a good and well behaved manner. So please 2box for the last time, give us our spareparts!

wow!, I dont want to be polite no more.. please F... off!
you donĀ“t help anyone with your fantasy about spareparts.
More Byers more money in 2box, good thing, so they can develop.

[p929]

............your fantasy about spareparts.

Since when spare parts for a MODULABLE instrument/device is a fantasy???

c'mon, it's good for them to have more customers, but that's not fair/polite with the people who buy it at the beginning. We supported them and due to good reviews and comments here and other forums is that more and more people want to buy it. Therefore, their success is due to their good product, but in part also thanks to us.

All of us understand problems and delay within the production line, but at least they should come here (despite it's not an official forum) or in their webpage and tell everybody a  delivery schedule for new kits (important for new buyers) and for spare parts (important for all of us who want to buy something).

Ohh sorry...probably i'm having a FANTASY!!!!
 

[a700256]

Some newbies like madmanmafimardi just don't get it! If the early adapters can not get extra parts for their existing kits, then anyone with a brain should then be wondering what happens then, if something breaks or goes bad? How hard will it be to get spare or replacement parts in that situation??? Now if madmanmafimardi, was just kidding in his remarks, then my apologies, but if he was serious, then he can " F... off!"

[madmanmafimardi]

Some newbies like madmanmafimardi just don't get it! If the early adapters can not get extra parts for their existing kits, then anyone with a brain should then be wondering what happens then, if something breaks or goes bad? How hard will it be to get spare or replacement parts in that situation??? Now if madmanmafimardi, was just kidding in his remarks, then my apologies, but if he was serious, then he can " F... off!"

Newbie, haha, yes listed as a Newbie, because I know what IĀ“m doing with my 2box kit using simple logic and donĀ“t need a manual to turn power on/off or things like that. Been a pro drummer for 13 years now.
Patience and timing are the most important tool for a drummer, maybe thats why IĀ“m pro and a hard working drummer everyday, I posses these. And the lack these two in this forum is too big.
If 2box does not focus on the module, and keep developing, they will lose the battle to roland very soon, and you will NEVER get you spareparts.
(btw, has the 1. product line from 2box, works like a charm!).

[a37370]

That is a ridiculous statement! Its like saying that Kia motors has to develop more into their cars or Honda will put them out of business, or if you don't like that one, its like saying Samsung has to develop a better TV or Sony will put them out of business. That has not happened yet and probably never will, because each company in a given industry has their own following, or group of customers that keeps them in business. They will survive as long as they put out a product that has a large demand and I think everyone in this forum will agree that the demand on the 2Box Drummit5 is one of the highest in the electronic drum industry, based on the waiting time for delivery.

There is enough of the pie to go around for all of the players in the industry, provided that they all have a worthwhile product offering and most of them do, 2box included. So, this gets back to my original point of taking care of the existing customers that were the early adopters and offering them and everyone else the extra bits needed to complete their kits. After all, you would never sell a guitar player a new guitar with 5 strings and then promise him that the 6th one will be available soon and then never deliver it. Hopefully, 2box will come through for all of us so that we do not end up with the equivalent of a 5 string guitar!!!!

[madmanmafimardi]

That is a ridiculous statement! Its like saying that Kia motors has to develop more into their cars or Honda will put them out of business, or if you don't like that one, its like saying Samsung has to develop a better TV or Sony will put them out of business. That has not happened yet and probably never will, because each company in a given industry has their own following, or group of customers that keeps them in business. They will survive as long as they put out a product that has a large demand and I think everyone in this forum will agree that the demand on the 2Box Drummit5 is one of the highest in the electronic drum industry, based on the waiting time for delivery.

There is enough of the pie to go around for all of the players in the industry, provided that they all have a worthwhile product offering and most of them do, 2box included. So, this gets back to my original point of taking care of the existing customers that were the early adopters and offering them and everyone else the extra bits needed to complete their kits. After all, you would never sell a guitar player a new guitar with 5 strings and then promise him that the 6th one will be available soon and then never deliver it. Hopefully, 2box will come through for all of us so that we do not end up with the equivalent of a 5 string guitar!!!!

Do you really think that any bussiness genre works clean? you donĀ“t how dirty Roland works, they are absolute bastards and works with politicians around the world to get their deals in house, and cheap laybor, and extreme outsourcing. and the TV bigs like sony and samsung work together on the market. so your speech was blabla. and again, this forum is great, but cannot save any company if we donĀ“t help developing instead of craving, what we alredy know, spareparts will take long time. AND I LOVE IT!! the more users of 2box, the more advice and ideas to the developers.

the "i bought it first" argument is SOOO stupid. damn the EGOs are to big, I want this I want that and blabla, go fudging built it yourself.

Be happy that Bengt and his friends wanna do this project, and when spareparts is availible, go buy them.

(if you are really good drummer you do not need 4 toms or 3 cymbs, only for fun sake, it is not a good reason to make some other guys run faster, just so we can play more already heard to many times tomfills).

[hwasser]

Dudes, take it easy!